Retail Associate

Goodwill-Industries; Roswell (NM); On-site; USD 26,000 - 32,000; Full time

Job summary

Goodwill Industries of New Mexico is seeking a Retail Associate to assist customers, accept and process donations, stock shelves, and operate the cash register. The role emphasizes service, confidentiality, and a friendly demeanor in a busy retail environment.

Minimum requirements include high school diploma or GED and ability to pass a background check. The position offers competitive pay and benefits with opportunities for growth within the store network.

Qualifications

• Ability to communicate effectively both verbally and in writing.
• Read, write and understand English.

Responsibilities

• Provide excellent customer service.
• Accept donations and process them.
• Stock the sales floor and maintain displays.
• Operate cash register and handle cash/credit payments.
• Maintain store cleanliness and organization.

Skills

Customer service

English writing

Punctuality

Time management

Education

High School Diploma/GED

Tools

Cash register

Job description

Description

Do you want more than just a job? You want to learn and grow and to give back to your community. You want a sense of fulfillment, a career, not just a job. Then you want Goodwill Industries of New Mexico (GINM), where the power of work can transform your life, and the lives of others. GINM is looking for an enthusiastic, career-minded Retail Associate to assist our customers and support our mission, which is to provide skills training, job placement and social services to New Mexicans. GINM is a second chance employer offering cross training in different departments and advancement opportunities. Your day-to-day responsibilities will consist of customer service, accepting donations, sorting and processing those donations, stocking the sales floor, cash register operations, just to name a few. Goodwill offers competitive pay and benefits, work-life balance, and the opportunity to make a difference.

$13/hour, guaranteed 38 hours a week.

Essential Duties and Responsibilities:

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

• Adherence to the attendance and punctuality policies of Goodwill
• Exhibit excellent customer service skills as related to your position.
• Maintain confidentiality of all privileged information.
• Performs other incidental and related duties as required and assigned.
• Exhibits a professional appearance and maintains a friendly, cheerful and courteous demeanor at all times.
• Responds to customer questions and issues in a friendly and courteous manner; contacts supervisor as needed.
• Provides efficient check-out to all customers; receives cash, credit cards etc. as payment for goods.
• Counts money to verify amounts, issues correct change, provides receipt for funds received, wraps and bags merchandise.
• Verifies cash register balances by comparing total on cash register with the amount of currency in register.
• Maintains work area in an organized manner.
• Promotes sales by setting up displays and organizing and arranging furniture and merchandise.
• Maintains merchandise on sales floor by stocking racks, counters, and displays with donated merchandise.
• Maintains cleanliness of store by cleaning shelves, counters and displays.
• Transports boxes, bins and crates to work areas; distributes items and salvage to appropriate areas; disposes of unsalable items.
• Responsible to process and price all incoming donations, including wares, books, shoes, furniture, etc.
• Maintains production levels; documents timely and accurately the number of items/bins processed.
• Reviews donations for quality; determines which items are routed to specific areas for further distribution.
• Accepts and receives donations and ensures they are recorded appropriately.
• Ensures donations area is secured at all times and protect donations from misuse.
• Operates material handling equipment.
• Attends and participates in regularly scheduled staff meetings.
• Observes behavior of customers entering operation; reports suspicious behavior to supervisor or security.

Requirements

• Knowledge of organizational practices, policies and procedures and compliance with the same.
• Knowledge of and compliance with all safety policies and procedures.
• Ability to maintain confidentiality.
• Ability to communicate efficiently and effectively both verbally and in writing.
• Ability to exhibit excellent customer service skills.
• Ability to read, write and understand English.
• Ability to interact and maintain good working relationships with individuals of varying social and cultural backgrounds and people with disabilities.
• Ability to work extended hours and various work schedules.
• Ability to work independently and demonstrate time management skills.
• Ability to handle multiple tasks and meet deadlines.
• Knowledge of visual merchandising, and sales promotion.
• Ability to calculate figures and amounts including discounts, interest and percentages.
• Ability to operate a cash register.

Physical Demands and Work Environment:

While performing the duties of the job, the employee is regularly required to use hands, fingers, handle, or feel; reach with hands and arms; see, talk and hear. The employee is frequently required to sit and walk, and may be required to stand for eight or more hours. Work is generally performed indoors in a retail setting where the employee will have frequent contact with the public. The employee is occasionally required to stoop, kneel, crouch, crawl and lift/move up to 50lbs and may occasionally be exposed to outside weather conditions.

Minimum Qualifications:

The requirements listed below are representative of the knowledge, skills, and or abilities required for the position. Individuals must be able to pass a criminal background check and drug test.

• High School Diploma/GED, preferred
• One-year retail work experience or equivalent combination of education and experience, preferred.