Retail Lead - Northern

Mint Cannabis; Phoenix (AZ); On-site; USD 49,140 - 60,060; Full time

Job summary

Mint Cannabis in Phoenix, AZ is seeking a Retail Lead to act as an operational extension to the store manager. You will supervise shift teams, ensure guest experience, and support floor flow, discounts, and lunch coverage.

You will coach 25+ team members on upselling, inventory checks, cash handling, and POS operations, while ensuring compliance with Arizona regulations. This role focuses on improving sales and maintaining inventory integrity during peak hours.

Qualifications

• 1–2 years in the cannabis industry.
• Leadership experience with large teams.
• Sales experience preferred.
• Must be 21+ and able to obtain Arizona Facility Agent Card.

Responsibilities

• Oversee shift team and store floor operations.
• Coach team on upselling and customer service.
• Manage daily inventory and shrinkage control.
• Handle floor openings/closings, cash reconciliation, and POS.
• Ensure compliance with Arizona state requirements.
• Aim to improve sales month over month.

Skills

Leadership

Team management

Sales experience

Customer service

Arizona compliance

Job description

Location: 2444 W Northern Ave, Phoenix, AZ 85021

Pay Range: $54,600.00

Position Summary:

The retail lead's primary responsibility is to be an operational extension to the store manager. Retail leads are responsible for controlling the sales floor flow, ensuring guests are being tended to promptly, team members are fulfilling their responsibilities, and providing operational support from discount codes to lunch coverage. The retail lead would be responsible for overseeing their shift team members and the sales floor operational efficiencies while on shift.

Responsibilities:

• Daily tasks: The exact work you do.
  • Leadership Responsibilities: Ensuring 25+ Team members are upselling, completing daily inventory responsibilities, and providing a guest experience.
  • Sales Expertise: Responsible for coaching and giving sales feedback to the team on their shift, while also encouraging the team to improve their metrics for their location.
  • Inventory Control: Coaching team member to appropriately scan out products to help reduce shrinkage
  • Floor Operations: Manage daily store openings and closings, cash reconciliation, and point-of-sale (POS) systems, discount codes.
  • Compliance: Understanding Arizona compliance requirements to confidently walk through state inspections, reducing deficiencies.
• Goals: The results you must reach.
  • Improving sales consistently month over month.
  • Team education on expected sales metrics.
  • Reducing aging and expiring products.

Supervisory Responsibilities:

Qualifications:

• 1-2 years in the cannabis industry
• Leadership background, for large teams, cannabis leadership a plus.
• Experience in sales preferred
• Must be 21+ and possess (or be able to obtain) an Arizona Facility Agent Card

Physical Requirements:

• Sitting, standing, walking, and climbing for long periods of time.
• The environment can be loud
• Atmosphere & Pace: Fast-paced and energetic. The floor features specialized product displays (flower, edibles, concentrates). Staff must be adaptable to busy rushes, as wait times and long lines are common during peak hours

Equal Opportunity Employer Statement: Mint Cannabis is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.

Other Duties Disclaimer: This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee. Duties, responsibilities, and activities may change at any time with or without notice.

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