Retail Keyholder - PT - Chicago Outlet Store (Rosemont, IL)

ZWILLING J.A. Henckels LLC; Rosemont (IL); On-site; USD 23,000 - 24,000; Full time

Benefits offered by this job

Seven paid sick days

50% employee discount

Medical, dental, and vision benefits

Incentive programs and chances to earn

Job summary

ZWILLING J.A. Henckels LLC in Chicago is seeking a Retail Keyholder to lead on the sales floor, support daily store operations, and open/close procedures. You’ll showcase premium cutlery, cookware, and kitchen tools while delivering exceptional service and building customer relationships.

The role emphasizes leadership, product knowledge, and alignment with company values in a dynamic, highly commutable retail environment near the Fashion Outlets of Chicago.

Qualifications

• Previous retail experience with supervisory exposure preferred.
• Strong leadership and customer service skills.
• Excellent communication and interpersonal abilities.
• A passion for cooking, food, or premium consumer products.

Responsibilities

• Deliver outstanding customer service and product knowledge to every shopper.
• Drive sales and help achieve individual and store performance goals.
• Open and close the store with cash-handling procedures.
• Support the Store Manager with daily operations and floor execution.
• Demonstrate products and educate customers on features and benefits.
• Maintain visual merchandising and store cleanliness standards.
• Assist with inventory, shipments, and stock replenishment.
• Support promotional events and customer engagement activities.
• Build lasting customer relationships through follow-up and CRM initiatives.

Tools

POS systems

Job description

Starting at $16.50 per hour to $17.50 per hour contingent on experience.

Turn Your Passion for Food, Cooking, and Customer Service into a Career with ZWILLING

Do you enjoy cooking, entertaining, and helping others discover products they'll love? Join the ZWILLING team at our Chicago store at the Fashion Outlets of Chicago to represent some of the most respected brands in the culinary world.

We're seeking an enthusiastic, customer-focused Retail Keyholder who enjoys building relationships, delivering exceptional service, and creating memorable shopping experiences. In this role, you'll help lead by example on the sales floor while supporting daily store operations, opening and closing procedures, merchandising, and sales performance. Whether you're demonstrating premium cutlery, cookware, or kitchen tools, you'll help customers find the right products while sharing your passion for cooking and quality craftsmanship. Conveniently located at the Fashion Outlets of Chicago, just steps from the complimentary Rosemont transit shuttle and minutes from O'Hare, our store offers a dynamic, highly commutable retail environment where no two days are the same.

What You'll Do:

• Deliver outstanding customer service and product knowledge to every shopper
• Drive sales and help achieve individual and store performance goals
• Open and close the store, following company policies and cash-handling procedures
• Support the Store Manager with daily operations and sales floor execution
• Demonstrate ZWILLING products and educate customers on features and benefits
• Maintain visual merchandising, product presentation, and store cleanliness standards
• Assist with inventory management, shipment processing, and stock replenishment
• Support promotional events, product demonstrations, and customer engagement activities
• Build lasting customer relationships through follow-up and CRM initiatives
• Serve as a role model for company values and customer service excellence

What You Bring

• Previous retail sales experience; keyholder or supervisory experience preferred
• Strong leadership and customer service skills
• Excellent communication and interpersonal abilities
• A passion for cooking, food, or premium consumer products
• Ability to multitask and remain organized in a fast-paced environment
• Flexibility to work evenings, weekends, and holidays as business needs require
• Ability to stand and walk for extended periods during scheduled shifts
• Ability to lift up to 35 pounds and safely use a ladder as needed
• Must be legally authorized to work in the United States, as this position is not eligible for employment visa sponsorship.

Why You'll Love Working at ZWILLING

At ZWILLING, you'll represent premium brands with nearly three centuries of culinary heritage while working alongside a team that shares your passion for quality products, leadership, and exceptional customer experiences.

• Competitive hourly pay: $16.50 - $17.50 per hour
• Seven paid sick days per calendar year
• 50% employee discount on premium ZWILLING products
• Fun incentive programs, contests, and opportunities to earn free products
• Medical, dental, and vision benefits
• A supportive team environment with opportunities to learn and grow