Retail Keyholder

FASHIONPHILE; Scottsdale (AZ); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Medical, Dental and Vision

401(k) with match

Paid time off

Employee discount

Life Insurance

AD&D

Long-Term Disability

Job summary

FASHIONPHILE is seeking a Full-Time Keyholder for our Scottsdale, AZ location. You will support the Assistant Manager and Store Manager to drive store productivity and profitability, lead by example, and help define strategies to exceed service expectations. Must be able to work weekends, evenings, and holidays.

The role emphasizes clienteling, high-end luxury experiences, and achieving sales KPIs while maintaining store standards and cash handling responsibilities. Competitive benefits apply.

Qualifications

• Minimum of 1 year as a Keyholder in a fast-paced retail environment.
• Extensive experience in customer service and sales within retail.
• Demonstrated ability to nurture long-lasting customer relationships.
• Tech savvy with ability to use multiple devices and apps (Google Drive, Apple products).
• Flexible schedule to meet business needs.

Responsibilities

• Creating and upholding best in class luxury experience for procuring goods from clients and assisting them with purchasing items.
• Achieving sales goals, conversion targets, circularity, KPI targets and service responsibilities.
• Supporting sales floor coverage and other customer service duties as needed.
• Clienteling and outreach including follow-up on targeted outreach lists; build client books and repeat business.
• Supporting visual merchandising, store cleanliness, returns, order pickups and selling.
• Opening and closing the store, cash handling, and supply orders.

Skills

Customer service

Sales

Attention to detail

Self-motivation

Tech savvy

Tools

Salesforce

Google Drive

Job description

FASHIONPHILE is more than just fashion — we’re revolutionizing the ultra-luxury fashion experience in order to create a sustainable alternative that extends the life cycle of products and makes them more accessible to a diverse customer base. As we strive to become the world's most sought-after brand in luxury re-commerce, we know it's our team members who make it all happen! We value diversity in our people, perspectives, and products. For us, it's the only way to cultivate the creativity and innovation essential to achieving our mission and supporting our customers. We do this both in-person and through our digital omni-channel experiences. If you're someone who embraces change, is authentic, and wants to make an impact this is the place for you.

About the Opportunity:

FASHIONPHILE is seeking a Full-Time Keyholder for our Scottsdale, AZ location.

In the role, you will support the Assistant Manager and Store Manager on a daily basis ensuring store productivity and profitability. You ensure productivity goals are met and work closely with the store manager to evaluate market information and create strategies that can impact showroom results. You will lead by example, set the tone for the store, and provide feedback to the store manager that will result in a more efficient, productive, and profitable location that exceeds Fashionphile ONE service expectations. Available to work traditional Retail operating days/hours that may include weekends, evenings and holidays.

Responsibilities include:

• Creating and upholding best in class luxury experience for procuring goods from clients and assisting them with purchasing items.
• Achieving sales goals , conversion expectations, circularity, KPI’s and all service responsibilities.
• Supporting the sales floor coverage and any other call to action customer service duties that may arise.
• Clienteling and outreach responsibilities including follow through on all assigned targeted outreach data list (BOPS, SF Scheduler, Online Geo targeted list). Build a personal repeat business of Fashionphile with client books, outreach and customer retention
• Supporting visual displaying, upholding store cleanliness standards, returns, order pick ups and Selling.
• Opening and closing the store, all cash handling functions and supply orders.

What We’re Looking For:

• Minimum of 1 year as a Keyholder, working in a fast paced retail environment
• Extensive experience in customer service and sales within the retail sector
• Demonstrated ability to establish and nurture long-lasting customer relationships.
• Tech savvy with the ability to work with multiple tech devices, google drive and apple products
• Strong attention to detail and self-motivation
• Comfortable with flexible work schedule to meet the needs of the business
• Nice to Have: Knowledge of high-end luxury handbags and accessories
• Nice to Have: Knowledge of Salesforce

What We Offer:

• Medical, Dental and Vision Coverage
• FSA options for Medical, Dependent Care & Commuter Benefits
• Paid Time off, Paid Sick Time, and Paid Holidays
• 401(k) with generous match program
• Free Life Insurance and AD&D
• Long-Term Disability Insurance
• Employee Discount

Pay Rate: This position begins at $18.50/HR for all New Hires into FASHIONPHILE's retail Scottsdale, AZ location. This role is also eligible for uncapped commission.