Retail Key Holders

Kitson Los Angeles; California; On-site; USD 21,000 - 30,000; Full time

Job summary

Kitson Los Angeles, a celebrity-favorite fashion boutique, seeks a Retail Key Holder to drive exceptional client experiences and sales. You will lead brand-aligned service, manage opening/closing and cash handling, and serve as a brand ambassador with strong product knowledge.

Ideal candidates have 1–3 years retail management and 2+ years sales, with a high school diploma. This role supports a fast-paced environment and emphasizes clienteling, merchandising, and team collaboration.

Qualifications

• 1–3 years retail management experience.
• 2+ years retail sales experience.
• High School Diploma or equivalent.
• Proven ability to drive sales and clienteling.

Responsibilities

• Model behavior reflecting the company values.
• Manage conflicts and support team dynamics.
• Open/close procedures and cash handling.
• Deliver exceptional customer service and clienteling.
• Maintain product knowledge and brand standards.
• Process POS transactions and capture client information.
• Act as personal shopper and build a client book.
• Support merchandising directives and stock management.
• Communicate with management on operational issues.

Skills

Customer service

Styling

Product knowledge

Integrity

Teamwork

Multitasking

Education

High School Diploma

Tools

POS software

Job description

Proclaimed as a celebrity hot spot, Kitson Los Angeles is the go-to fashion and lifestyle boutique dedicated to pop-culture and created for fashion enthusiasts around the world. Once a single shop on Robertson Blvd., Kitson LA has grown to 4 Los Angeles locations, and pop-up stores around the United States.

Kitson LA offers must-have styles for women, men, and kids from upcoming and coming designers. For those shopaholics, our online boutique runs 24/7 for your convenience at www.kitsonlosangeles.com. Renowned for its impressive celebrity clientele such as Paris Hilton, Kate Beckinsale, Angelina Jolie, Janet Jackson. Kitson’s main goal is to provide ALL customers with a chic fashion sense and a true LA experience.

At Kitson LA, the focus is on helping customers discover the latest trends, up-and-coming designers, as well as unique styles and gifts. Kitson LA is the must visit lifestyle boutique all Los Angeles locals and visitors!

About the role

The Retail Key Holder position is an integral part of the Kitson LA team. Key Holders are responsible for delivering and sometimes leading the outstanding customer experience, building the Kitson LA brand and culture one customer at a time, and, ultimately, driving the business through sales and clienteling. The added responsibility of being a Key Holder will involve the store open/closing responsibilities, which requires a high degree of maturity and integrity. The ideal candidate should be authentic, and have a genuine curiosity and interest in people.

Key Holders are passionate about customer service and knowledgeable on the latest trends and designers, as well as up to date on product knowledge and key benefits. Key Holders must be brand ambassadors with a passion for going above and beyond to enhance the client experience. They are responsible for reaching and maintaining their personal sales goals while contributing to the overall success of the store and company culture. Key Holders are also responsible for courteous and professional interactions with all existing and potential customers.

Retail Key HolderJob Responsibilities

• Model behavior that reflects the company’s core values
• Appropriately manage conflict and take ownership for their part in the team dynamic
• Demonstrate a high degree of maturity and integrity
• Contribute to a positive atmosphere that is fun, professional, productive and team-oriented
• Promote an environment that consistently delivers an exceptional customer experience
• Demonstrate strong selling and clienteling skills
• Ensure a high level of customer service through in-depth product knowledge
• Understand and communicate the Kitson Los Angeles company culture & lifestyle to both employees and customers
• Embody a strong sense of style and enthusiastic attitude
• Assist with the maintenance of all brand and operating standards to promote consistency
• Perform store opening and closing procedures including, but not limited to, counting register funds, completing bank deposits, opening and closing the registers, and securing the physical store location
• Ensure all sales and operational policies and procedures are maintained
• Accurately process all POS transactions and capture customer information
• Assist, when necessary, with operational and back of house activities
• Adhere to all policies and procedures with a focus on loss prevention and operational excellence
• Meet or exceed monthly sales and KPI goals
• Act as personal shopper within the store
• Establish and maintain a client book
• Assist with merchandising directives
• Remove unwanted merchandise from fitting rooms
• Communicate with upper management on operational or human resource issues as they arise

About You - The Perfect Candidate!

• Passionate about customer service, styling and product
• Possess a high level of integrity and maturity
• Able to drive personal business while working as a team
• Adhere to all policies & procedures of the store
• Ability to prioritize and multitask
• Consistency with clienteling

Experience Preferred

• 1-3 years retail management
• 2+ years retail sales

Minimum Educational Level

• High School Graduate or equivalent

Requirements of the Job

• Operate point of sale software
• Lift and carry up to 25 pounds
• Work in a fast paced environment
• Bend and stretch to stock shelves
• Available to work flexible schedule including days, nights, weekends, and/or holidays, as determined by management based on the needs of the business
• Consistent and reliable attendance

Job Types: Full-time, Part-time

Compensation: Based on experience