Retail Key Holder-The Market at Crenshaw

Bath & Body Works; Pasadena (TX); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dynamic Key Holder to join their team. In this role, you will be pivotal in enhancing customer experiences and driving sales through effective leadership and operational excellence. You will lead by example, ensuring that both individual and team performance align with the company's high standards. This position offers a unique opportunity to grow within a vibrant retail environment, where your contributions will directly impact customer satisfaction and store success. If you are passionate about retail and eager to take on a leadership role, this is the perfect opportunity for you.

Benefits

Tuition-free education

40% merchandise discount

Free product

Mental health support

Paid time off

Performance-based compensation

Qualifications

• Existing sales associates aspiring to management roles are preferred.
• Ability to foster a customer-focused selling culture is essential.

Responsibilities

• Lead store operations and address customer service issues.
• Provide feedback and recommendations to improve team performance.
• Maintain policies and assist with visual presentations.

Skills

Customer-focused selling culture

Leadership

Sales and operational results

Coaching

Education

High School Diploma or GED Certificate

Job description

Career Development | Daily or Weekly Pay | Tuition-Free Benefits | Fun Stores | Free Product | 40% Discount

At Bath & Body Works, everyone belongs. We are committed to creating a diverse, equitable and inclusive culture focused on delivering exceptional fragrances and experiences to our customers. We focus on recruiting, retaining, and advancing diverse talent where our associate population is as diverse as the communities we serve, live and work. In addition, we work to improve our communities and our planet in a way that will make us proud for years to come because we believe the world is a brighter, happier place when everyone has access to the things that make them happy.

Our store leaders are the front line of our field leadership team: they’re retail and customer-savvy, dedicated brand ambassadors and thrive on the connections we make with our customers. As a Key Holder, you will support delivering sales plan through effective execution of store and operational tasks.

Responsibilities

• Responsible for leadership tasks as delegated by the store manager including acting as manager on duty, when scheduled, to address customer service, vendor relationships, or maintenance issues.
• Provide individual and team performance feedback and recommendations to managers.
• Lead and model selling and customer experience standards.
• Display knowledge of product, company policies and store strategies.
• Set the direction and goals for the day/shift when associates arrive for work.
• Build a highly satisfied and loyal customer base through engagement, conversion and gathering customer phone and e-mail information.
• Perform opening and closing routines including execution of bank deposits, receipt of shipment, and interpret / disseminate company directive.
• Maintain policies and procedures.
• Assist with floorsets, window changes, visual presentations, signage placement, etc. as directed.

Qualifications

• Preferably an existing sales associate that aspires to a management role.
• Ability to foster a customer-focused selling culture.
• Demonstrated selling and operational results.
• Available for varied weekly shifts including weekend, closing and peak shifts.
• Ability to provide in the moment coaching to associates.

Education

• High School Diploma or GED Certificate.

Core Competencies

• Lead with Curiosity & Humility.
• Build High Performing Teams for Today & Tomorrow.
• Influence & Inspire with Vision & Purpose.
• Observe, Engage & Connect.
• Strive to Achieve Operational Excellence.
• Deliver Business Results.

Benefits

Bath & Body Works associates are the heart of our business. That’s why we're proud to offer benefits that empower you to Dream Bigger & Live Brighter. Benefits for eligible associates include:

• On-demand access to your earned wages through DailyPay! This optional benefit allows you access your pay when you need it … daily, weekly or whenever a need arises.
• Tuition-free education offered in partnership with Guild from more than 140 programs across 30+ colleges and universities. Plus, scholarship opportunities to attend post-secondary education through the BBW Scholarship Fund.
• 40% merchandise discount and free product that encourages you to come back to your senses!
• Competitive, performance-based compensation and bonus incentive programs for sales leadership positions.
• No-cost mental health and wellbeing support for all associates. Plus, robust health, dental, vision and life insurance options for full-time associates.
• Opportunity for paid time off and additional family benefits including paid maternity and parental leave.

Visit bbwbenefits.com for more details.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.

We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws.

We are an equal opportunity and affirmative action employer. We do not make employment decisions based on an individual’s race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status, pregnancy, genetic information, protected veteran status or any other legally protected status, and we comply with all laws concerning nondiscriminatory employment practices.

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