Retail Key Holder-The Market at Crenshaw

Bath & Body Works, Inc.; Pasadena (TX); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Retail Key Holder to join their vibrant team. This role is crucial for delivering exceptional customer experiences and driving sales through effective leadership and operational tasks. As a Key Holder, you will inspire and coach your team, ensuring they embody the brand's values while fostering a customer-focused culture. With a commitment to inclusivity and employee empowerment, this company offers a supportive environment where you can thrive. If you're passionate about retail and ready to take your career to the next level, this opportunity is perfect for you.

Benefits

On-demand access to earned wages through DailyPay

Tuition-free education

40% merchandise discount

Performance-based compensation and bonuses

No-cost mental health support

Paid time off and family benefits

Qualifications

• Aspiring management role preferred with strong customer service skills.
• Demonstrated selling and operational results are essential.

Responsibilities

• Act as manager on duty and address customer service and vendor issues.
• Lead selling and customer experience standards for the team.
• Perform opening and closing routines including bank deposits.

Skills

Customer-focused selling culture

Leadership

Coaching

Sales results

Education

High School Diploma or GED Certificate

Job description

Retail Key Holder - The Market at Crenshaw

Join to apply for the Retail Key Holder - The Market at Crenshaw role at Bath & Body Works.

Description
At Bath & Body Works, everyone belongs. We are committed to creating a diverse, equitable and inclusive culture focused on delivering exceptional fragrances and experiences to our customers. Our store leaders are the front line of our field leadership team: they’re retail and customer-savvy, dedicated brand ambassadors and thrive on the connections we make with our customers. As a Key Holder, you will support delivering sales plan through effective execution of store and operational tasks.

Responsibilities

• Responsible for leadership tasks as delegated by the store manager including acting as manager on duty, when scheduled, to address customer service, vendor relationships, or maintenance issues.
• Provide individual and team performance feedback and recommendations to managers.
• Lead and model selling and customer experience standards.
• Display knowledge of product, company policies and store strategies.
• Set the direction and goals for the day/shift when associates arrive for work.
• Build a highly satisfied and loyal customer base through engagement, conversion and gathering customer phone and e-mail information.
• Perform opening and closing routines including execution of bank deposits, receipt of shipment, and interpret/disseminate company directive.
• Maintain policies and procedures.
• Assist with floorsets, window changes, visual presentations, signage placement, etc. as directed.

Qualifications

• Preferably an existing sales associate that aspires to a management role.
• Ability to foster a customer-focused selling culture.
• Demonstrated selling and operational results.
• Available for varied weekly shifts including weekend, closing and peak shifts.
• Ability to provide in the moment coaching to associates.

Education

• High School Diploma or GED Certificate.

Core Competencies

• Lead with Curiosity & Humility.
• Build High Performing Teams for Today & Tomorrow.
• Influence & Inspire with Vision & Purpose.
• Observe, Engage & Connect.
• Strive to Achieve Operational Excellence.
• Deliver Business Results.

Benefits

Bath & Body Works associates are the heart of our business. That’s why we're proud to offer benefits that empower you to Dream Bigger & Live Brighter. Benefits for eligible associates include:

• On-demand access to your earned wages through DailyPay.
• Tuition-free education offered in partnership with Guild from more than 140 programs across 30+ colleges and universities.
• 40% merchandise discount and free product.
• Competitive, performance-based compensation and bonus incentive programs for sales leadership positions.
• No-cost mental health and wellbeing support for all associates.
• Opportunity for paid time off and additional family benefits including paid maternity and parental leave.

We are an equal opportunity and affirmative action employer. We do not make employment decisions based on an individual’s race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status, pregnancy, genetic information, protected veteran status or any other legally protected status. We comply with all laws concerning nondiscriminatory employment practices.