Retail Key Holder - Pheasant Lane Mall

Lovisa America LLC; Nashua (NH); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company in the retail industry is seeking an energetic Keyholder to support daily store operations. This role involves managing sales floor activities, outstanding customer service, and team leadership in a high-paced environment. Ideal for those with retail experience who are passionate about fashion and team success.

Qualifications

• Previous retail experience, preferably in a leadership role.
• Strong communication and interpersonal skills.
• Flexibility to work various shifts, including weekends and holidays.

Responsibilities

• Support Store Manager in daily operations and customer service.
• Lead sales floor operations and guide team members.
• Support inventory management and maintain stock levels.

Skills

Communication

Leadership

Problem Solving

Job description

Retail Keyholder

POSITION DESCRIPTION AND KEY MEASURES

Department: Retail Operations

Location: Store Location

Report to: DM

Number of direct reports:

POSITION PURPOSE AND EXPECTATION:

Position Summary: We're seeking an energetic and responsible Keyholder to join our retail team. This role supports the Store Manager in daily operations while providing exceptional customer service and maintaining store standards in a fast-paced environment.

Key Responsibilities:

• Opening and closing procedures, including cash handling, security protocols, and daily reporting
• Lead sales floor operations and guide team members to achieve sales goals
• Provide outstanding customer service and create memorable shopping experiences
• Support inventory management, including receiving shipments and maintaining stock levels
• Monitor and prevent loss through proper shrink control procedures
• Execute visual merchandising standards and maintain store appearance
• Train and mentor sales associates on company policies and procedures
• Assist in daily operations including POS transactions, returns, and customer inquiries

Required Qualifications:

• Previous retail experience, preferably in a leadership role
• Strong communication and interpersonal skills
• Proven problem-solving abilities and decision-making skills
• Flexibility to work various shifts, including weekends and holidays
• Physical ability to stand for extended periods and lift up to 30 pounds
• Passion for fashion and retail industry trends

Desired Qualities:

• Natural leadership abilities with a team-first mindset
• Excellent organizational and time management skills
• Strong brand ambassador qualities and professional appearance
• Ability to multitask in a fast-paced environment
• Results-driven with a focus on sales performance

KEY MEASURES AND ACCOUNTABILITIES

Key Performance Indicator	Benchmark
Cash Variance Reporting Weekly on Friday’s
Variance investigations Any variance above $50.00
Zendesk ticket response Within 48 hours
Sales reconciliations Day 3 of EOM week
Monthly Turnover reporting By 7th of each month
Balance Sheet reconciliations Day 10 of EOM week

Other duties and special projects within skill and competency level as required.