Retail Key Holder

Tailored Brands, Inc.; Waldorf (MD); On-site; USD 24,000 - 31,000; Full time

Job summary

Tailored Brands, Inc. is seeking a Manager on Duty to lead store staff, coach, and drive sales, service, and operational excellence. The role emphasizes coaching, active leadership, and adherence to brand standards to deliver an exceptional customer experience.

You will assist in recruiting, train staff, utilize store reports to guide decisions, and participate in outreach opportunities to grow the business while maintaining an inclusive, engaging store environment.

Qualifications

• Minimum of 1 year of Retail or Sales experience.
• Creative individual with good judgement and business sense.
• Self-motivated, results oriented, strategic thinker.
• Proven ability to train and develop high performing store teams.
• Proficient in technology systems, Microsoft Office, and video conferencing.
• Ability to operate a computer and POS System.

Responsibilities

• Lead store staff and coach as manager on duty to meet sales, service, and operational goals.
• Communicate priorities and drive information to ensure staff maximize business.
• Assist in recruiting store staff and foster an inclusive store environment.
• Use store reports to understand decisions that drive store performance.
• Identify performance opportunities and partner with management to develop plans.

Skills

Retail experience

Training teams

Customer service

Strategic thinking

Proficient with MS Office/video conf

POS system operation

Tools

Microsoft Office

POS System

Video Conferencing

Job description

Performance

Partners with Store management team to lead store staff to achieve sales, service, and operational expectations when assigned as the manager on duty. Models company values and leads by example as an active coach. Communicates priorities and sales driving information effectively to ensure store staff is equipped to maximize business. Assists in recruiting store staff and embraces diversity by contributing to an inclusive store environment. Performance: Supports the management team in the achievement of store business plans, including sales, customer service and operational goals. Understands how to leverage store reports to understand decisions made to drive the store business. Participates in driving business outreach opportunities and communicates leads to Store Manager. Identifies performance opportunities and partners with management team to contribute to development plans.

Operational Excellence

Partners with management team to ensure proper staffing to effectively execute initiatives and operational tasks to deliver on the customer promise. Assists management team with training store staff on all internal operational functions as assigned. Stays informed on corporate communication, directives, initiatives, policies and procedures. Supports the management team with the implementation of store programs to increase efficiencies in sales, service, operations, and branding when assigned.

Workplace

Contributes to an engaged and inclusive store environment where opinions and contributions are recognized and valued. Supports a culture of learning and development, ensuring training tools are leveraged. Serves as a role model to all store team members and provides enthusiastic motivational leadership. Partners with management team to conduct regular store meetings ensuring all store team members are up to date with company directives. Assists in training the store team on customer service expectations to create an exceptional customer experience, exceed customer expectations, and achieve a high Net Promoter Score. Leverages customer feedback to prevent or resolve customer concerns. Collaborates with the management team to ensure the store is visually set to brand standards and marketing initiatives are executed per company direction.

• Minimum of 1 year of Retail or Sales experience.
• Creative individual who demonstrates good judgement and is tuned-into the pulse of the business.
• Self-motivated, results oriented, strategic thinker.
• Proven ability to train and develop high performing store teams.
• Proficient in technology systems, applications, Microsoft Office, and video conferencing.
• Ability to operate a computer and POS System.
• Ability to stand and walk for the majority of work shifts, frequently bend, squat and twist, lift up to 50 lbs., climb a ladder to reach merchandise and or supplies, and see and distinguish between fabric patterns and colors.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The starting pay for this position is $17.13- $22.28 per hour depending on merit, length of service with the company, and other factors. We take into consideration an individual's skills, background and experience in determining final salary. Our company celebrates diversity and provides equal employment opportunity to all applicants and employees without regard to race, color, sex, sexual orientation, gender identity or expression, national origin, religion, veteran or military status, age, physical or mental disability, marital status, or any other protected status under the law KG