Retail Key Holder

Tailored Brands, Inc.; Humble (TX); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading fashion retailer is seeking a Retail Key Holder to support the Store Manager in achieving sales goals and operational excellence. This role involves coaching team members, managing store operations, and enhancing customer experiences. Ideal candidates will have strong leadership, communication, and problem-solving skills, alongside a minimum of one year of retail experience. Join a diverse and inclusive workplace committed to personal and professional growth.

Qualifications

• Minimum 1 year of retail or sales experience.
• Strong organizational and leadership skills.

Responsibilities

• Inspire store team to achieve their best performance.
• Execute strategies to maximize growth and potential.
• Support the achievement of store business plans.

Skills

Creativity

Business Acumen

Leadership

Communication

Problem Solving

Tools

Microsoft Office

POS Systems

Job description

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Reports To: Store Manager

For more than 30 years, K&G Fashion Superstore (K&G) has provided value-conscious customers with the latest fashions and styles at the best possible prices. Offering a wide selection of designer brands discounted up to 60% off department store prices at our 80 stores, K&G is a leading shopping destination for brand-name apparel, footwear, and accessories for the entire family.

Position Overview:

As a Retail Key Holder, you will partner with your Store Manager to support store team members in achieving sales performance expectations through active coaching, development of a team selling environment, and operational excellence when you are the manager on duty. This position involves being assigned store keys to open and close the store when scheduled, in the capacity of the manager on duty.

Key Responsibilities:

1. Inspire store team to achieve their best performance.
2. Execute strategies to maximize growth and potential.
3. Create an engaged and inclusive store environment.
4. Elevate the customer experience through operational excellence.
5. Exceed customer expectations in all interactions.

Leadership:

1. Partner with Store management to lead store staff in achieving sales, service, and operational goals when designated as the manager on duty.
2. Model company values and lead by example as an active coach.
3. Communicate priorities and sales-driving information effectively to maximize business outcomes.
4. Assist in recruiting store staff and promote diversity and inclusivity.

Performance and Operational Excellence:

1. Support the achievement of store business plans, including sales, customer service, and operational goals.
2. Utilize store reports to inform decision-making.
3. Participate in business outreach and communicate leads to the Store Manager.
4. Identify performance opportunities and collaborate on development plans.
5. Ensure proper staffing and assist with staff training on operational functions.
6. Stay informed on company policies, directives, and initiatives.
7. Support the implementation of store programs to increase efficiency.

Workplace Culture:

1. Contribute to an engaging and inclusive store environment.
2. Support ongoing learning and development initiatives.
3. Serve as a motivational role model for team members.
4. Conduct regular store meetings to communicate company directives.

Customer Experience:

1. Assist in training staff to meet customer service expectations.
2. Use customer feedback to improve service and resolve concerns.
3. Ensure store displays align with brand standards and marketing initiatives.

Qualifications:

1. Minimum 1 year of retail or sales experience.
2. Creativity, good judgment, and business acumen.
3. Self-motivated, results-oriented, strategic thinker.
4. Strong organizational and leadership skills.
5. Excellent communication skills.
6. Active listening and problem-solving abilities.
7. Proven leadership in training and developing teams.
8. Proficient in technology systems, Microsoft Office, and POS systems.

Physical Requirements:

1. Ability to stand, walk, bend, squat, twist, lift up to 50 lbs., and climb ladders.
2. Visual ability to distinguish fabric patterns and colors.

Reasonable accommodations may be made for individuals with disabilities.

Our company celebrates diversity and is an equal opportunity employer, welcoming applicants regardless of race, gender, age, disability, or other protected status.