Retail Key Carrier Full Time

The TJX Companies, Inc.; St. Matthews (KY); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a vibrant team at a leading off-price retailer, where every day offers new opportunities for growth and achievement. As a Retail Key Carrier, you'll play a crucial role in maintaining store operations and delivering exceptional customer service. This entry-level position requires flexibility, teamwork, and strong communication skills. You'll be empowered to lead, coach, and ensure a positive shopping experience for customers. With a commitment to diversity and development, this role offers a chance to thrive in a supportive environment while contributing to the success of a Fortune 100 company.

Benefits

Associate discount

401(k) contributions

Child care discounts

Cell phone discounts

Pet insurance

Legal insurance

Referral bonuses

Medical insurance

Dental insurance

Vision insurance

Qualifications

• Must have open availability, including nights and weekends.
• Proven problem solving skills and ability to coach others.

Responsibilities

• Acts as Manager on Duty, ensuring store operations run smoothly.
• Provides coaching and feedback to Associates for improved performance.

Skills

Customer Service

Problem Solving

Communication Skills

Organizational Skills

Leadership

Flexibility

Education

1 year retail experience

6 months leadership experience

Tools

Company Standard Software

Job description

Join to apply for the Retail Key Carrier Full Time role at The TJX Companies, Inc.

At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx—you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer.

Job Description

Opportunity: Grow Your Career

The Key Carrier role is an elevated extension of the Coordinator role. Key Carriers alternate their role based on store needs, predominantly performing the role of Coordinator and occasionally acting as Key Carrier, taking on a leadership role in maintaining all aspects of the store. Key Carriers must have open availability, including nights and weekends. Role models exceptional customer service.

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Acts as Manager on Duty adhering to company policy and procedure
• Ensures store team performs tasks and activities in accordance with store plan; prioritizes as needed
• Addresses immediate customer service issues and provides appropriate coaching to Associates
• Exercises discretion regarding customer service policies to satisfy customers
• Maintains accurate Associate coverage in service areas for a positive customer experience
• Ensures Associates adhere to all operational procedures
• Ensures opening/closing procedures are executed according to company guidelines
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Provides feedback, recognition and coaching to Associates
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Who We’re Looking For: You.

• Able to work a flexible schedule, including nights and weekends
• Team player, working effectively with peers and supervisors
• Able to respond appropriately to changes in direction or unexpected situations
• Knowledge of company standard software, systems, and procedures
• Knowledge of merchandise flow in stores
• Proven problem solving skills
• Able to effectively coach, delegate, and follow-up on multiple people/tasks
• Able to act quickly under challenging circumstances
• Capable of multi-tasking
• Superior communication and organizational skills with attention to detail
• 1 year retail, 6 months leadership experience

Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Eligible employees may also access: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. Benefits are subject to plan terms and may change.

We’re committed to a supportive work environment and equal employment opportunity. We provide reasonable accommodations for qualified individuals with disabilities in accordance with the ADA and applicable laws.

Address

4916 Shelbyville Rd

Location

USA Marshalls Store 0790 Saint Matthews KY

Pay Range

$14.00 to $14.50 per hour, based on skills, qualifications, and experience.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Sales and Business Development
• Industry: Retail