Retail Internal Investigator

ALO; Oregon; Hybrid; USD 70,000 - 110,000; Full time

Job summary

ALO is seeking an Internal Investigator to conduct thorough investigations into employee theft, fraud, and policy violations across stores and locations. You will analyze data, interview employees, preserve evidence, and report findings to leadership while maintaining confidentiality.

The role requires strong analytical judgment, solid interviewing skills, and experience with retail risk management. Travel to field locations will be required as business needs demand.

Qualifications

• Bachelor's degree in Criminal Justice or related field, or equivalent experience.
• Experience with retail exception-based reporting platforms (Appriss, Aspect, Agellance).
• Experience with Shopify or comparable ecommerce platforms and RFID systems.
• Professional certifications such as CFI, LPC, CFE, or related credentials.

Responsibilities

• Identify, develop, and manage internal investigations involving employee theft, fraud, returns, and policy violations.
• Use exception-based reporting to prioritize risk, build case leads, and determine scope.
• Leverage AI-enabled tools to develop case dashboards and trend analyses.
• Analyze transaction, refunds, gift card, and surveillance data to corroborate allegations.
• Conduct investigative interviews using a non-accusatory, fact-based approach.
• Maintain Wicklander-Zulawski standards and ensure professional ethics and confidentiality.
• Prepare concise case reports and executive summaries with clear conclusions.
• Safeguard and organize evidence including video and records.
• Coordinate investigation planning with HR, Asset Protection, Retail leadership, and Legal.
• Support restitution and law-enforcement referral processes when approved.

Skills

Investigations

Asset Protection

Interviewing

Data analysis

Communication

Discretion

Travel

Education

Criminal Justice degree

Tools

WZ Interview Certification

Appriss

Aspect

Agellance

Shopify

RFID systems

Job description

ALO is seeking an Internal Investigator to conduct thorough investigations into employee theft, fraud, and policy violations across stores and locations. You will analyze data, interview employees, preserve evidence, and report findings to leadership while maintaining confidentiality.

The role requires strong analytical judgment, solid interviewing skills, and experience with retail risk management. Travel to field locations will be required as business needs demand.