Retail Information and Support Specialist

Technology Credit Union (Tech CU); San Jose (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

Tech CU in San Jose seeks a Retail Information and Support Specialist who enjoys connecting the dots, solving puzzles, and helping members and employees get the right answers. You will support banking operations, manage account administration, and contribute to fraud and compliance initiatives while upholding quality assurance in retail services.

This role is about being a trusted advisor and subject matter expert, improving processes, and enhancing the member experience behind the scenes

Qualifications

• Retail banking operations experience.
• Strong compliance and audit knowledge.
• A passion for accuracy, service, and continuous improvement.

Responsibilities

• Support critical banking operations.
• Specialized account administration.
• Fraud and compliance initiatives.
• Legal document reviews.
• Retail banking quality assurance.

Skills

Retail banking operations

Compliance knowledge

Attention to detail

Job description

Tech CU is hiring a Retail Information and Support Specialist who loves connecting the dots, solving puzzles, and helping both employees and members find the right answers. You will support critical banking operations, specialized account administration, fraud and compliance initiatives, legal document reviews, and retail banking quality assurance.

This is more than an operations role. It's an opportunity to become a trusted advisor, subject matter expert, and key contributor to the member experience.

We're especially interested in professionals with:

• Retail banking operations experience
• Strong compliance and audit knowledge
• A passion for accuracy, service, and continuous improvement

If you enjoy tackling complex challenges and making an impact behind the scenes, let's connect.