Retail Hardware Supervisor

Fusek's Ace Hardware; Indianapolis (IN); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Employee discounts

Paid time off

401(k)

401(k) matching

Opportunity for advancement

Training & development

Job summary

Fusek's Ace Hardware in Indianapolis, IN seeks an experienced Supervisor to support the store manager and lead a motivated sales team. You will ensure a strong customer service culture, oversee daily operations, and contribute to a productive, knowledgeable staff.

The role focuses on leadership, inventory awareness, merchandising, and process improvement to benefit the community and store performance.

Qualifications

• Outstanding customer service skills and a professional attitude.
• Ability to supervise other employees and understand leadership fundamentals.
• Working knowledge of store products with a willingness to learn.
• Organized, self-starter who can think independently and solve problems.
• Strong math, reading, writing, and communication skills.
• Ability to follow through on assignments and stay productive.
• Understand how to operate the store’s POS system; MS Word and PowerPoint.
• Knowledge of effective sales methods and techniques.
• Ability to lift up to 80 lbs.
• Able to work a flexible schedule, including weekends and holidays.

Responsibilities

• Provide excellent customer service by assisting customers in person and on the phone.
• Assist the store manager in opening and closing the store.
• Foster teamwork and encourage high standards of customer service.
• Assist in taking regular inventory of stock.
• Respond promptly to customer complaints and resolve when possible.
• Manage store operations and staff in the manager’s absence.
• Ensure compliance with store policies and safety standards.
• Assist merchandising, including planograms and displays.
• Help maintain signage and promotional signage.
• Participate in ordering inventory and pricing.
• Train and monitor sales associates and cashiers.
• Support daily tasks as needed and identify process improvements.

Skills

Customer service

Leadership

Product knowledge

Problem solving

Organizational skills

Communication

POS operation

MS Word

PowerPoint

Sales techniques

Physical stamina

Schedule flexibility

Tools

None

Job description

Benefits:

• Employee discounts


• Paid time off


• 401(k)


• 401(k) matching


• Opportunity for advancement


• Training & development

You might be a great fit if…

• You enjoy serving others as we would like to be served.


• Making the best even better.


• You enjoy making a difference in your community.


• You enjoy helping others.


• You enjoy working in teams.


• You're motivated to learn new skills.

Job Summary:

Supervisors are expected to maintain a positive representation of Fusek's Hardware by providing an outstanding customer service experience consistent with company values. The main task of a supervisor is to assist the store manager in overseeing an efficient, motivated, and productive sales team. Supervisors should continually expand their knowledge of the retail hardware industry and leadership. Their job will include, but is not limited to, the following responsibilities:

Responsibilities:

• Provide excellent customer service by assisting customers, both in person and on the phone, answering their questions, helping them find merchandise, and suggesting add-on sales that will help them complete their project. This may also include processing special orders.


• Assist the store manager in opening and closing the store.


• Foster teamwork among the staff. Encourage the team to meet high standards of customer service and contribute to the overall success of the business.


• Assist in taking regular inventory of stock.


• Immediately respond to customer complaints and resolve as best as possible.


• Manage store operations and staff in the store manager’s absence.


• Ensure compliance with all store policies and safety standards.


• Assist in merchandising the store, including setting planograms, endcaps, power aisle displays, and other merchandising.


• Help maintain signage, including putting up and taking down promotional signage.


• Participate in ordering inventory and pricing.


• Train and monitor training of sales associates and cashiers.


• Help store staff with daily tasks as needed.


• Be vigilant to identify shoplifters and other types of theft. Respond with appropriate action, according to store policy.


• Attend and occasionally lead staff meetings.


• Be able to suggest and initiate change to improve business processes and operations.

Qualifications:

• Outstanding customer service skills and a professional attitude.


• Ability to supervise other employees and understand the fundamentals of leadership.


• A working knowledge of the products contained in the store with a willingness to continue to learn.


• Organized, self-starter who is able to think independently and solve problems.


• Strong math, reading, writing, and communication skills.


• Capacity to follow through on assignments and self-motivated to stay busy throughout the day.


• Understand how to efficiently operate the store’s point-of-sale system. Other computer skills include knowledge of MS Word and PowerPoint.


• Knowledge of effective sales methods and techniques.


• Ability to lift up to 80 lbs.


• Able to work a flexible schedule, including weekends and holidays.

Goals:

• Continually expand knowledge of all departments in the store.


• Expand leadership and management skills.


• Expand knowledge of retail operations, including inventory management and pricing strategies.