Retail Golf Equipment Sales Associate

DICK'S SPORTING GOODS; Orland Park (IL); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking passionate individuals to join their team and enhance the golfing experience. In this role, you will be instrumental in providing exceptional customer service, educating customers about golf equipment, and helping them find the perfect fit. Your contributions will not only drive sales but also create a welcoming environment for golfers of all ages and abilities. If you have a love for golf and a desire to make a difference, this opportunity is perfect for you. Join a team that values accountability, collaboration, and customer focus while promoting inclusivity and respect for all.

Qualifications

• Experience in the golf industry is preferred.
• Knowledge of golf fitting and equipment is a plus.

Responsibilities

• Provide exceptional service and build relationships with customers.
• Assist customers with golf equipment and fitting needs.
• Support store operations and maintain presentation standards.

Skills

Customer Service

Golf Equipment Knowledge

Sales Skills

Relationship Building

Education

Associates degree in Golf Industry

Technical diploma in Golf Industry

Job description

If golf is your passion, you’ll love growing the game at Golf Galaxy. We are home to the Trusted Advisors whom every golfer relies on to better their best. What separates us from any other retail golf experience is our teammates and innovative technology focused on finding the best fit for golfers of all ages and abilities.

We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve. On our team, everyone plays a critical role providing genuine, helpful, and friendly service to equip golfers of all levels to better their game.

If you are ready to make a difference and take the next step in your career, apply to join our team today!

OVERVIEW:

ROLE RESPONSIBILITIES:

SERVICES:

1. Establishes and maintains effective relationships with customers and gains their trust and respect by using diplomacy and tact; ensures that customers are greeted and acknowledged; offers customers assistance as needed or requested.
2. Aides athletes by ascertaining their needs and directing them to the golf services area that most effectively meets their needs.
3. Ensures each customer receives exceptional service leading to maximized sales by finding the right products, providing creative solutions, and resulting in dramatically improved performance.
4. Demonstrate knowledge of all vendors equipment including heads, shafts, and grips.
5. Support store services sales by educating the customer on the benefits of club fittings and club repair services available.
6. Make equipment and accessory recommendations tailored to the customer.

OPERATIONS:

1. Assist in achieving the store shrinkage goal by ensuring that all merchandise used for display is properly handled and accounted for at all times.
2. Participate in merchandise sets, replenishment and recovery processes, pricing and signing execution, etc., to ensure that established presentation standards are met and maintained.
3. Increase store revenue and profitability through a proven process.

OTHER:

1. Promote Company programs including but not limited to, ScoreCard loyalty, product warranty, private label credit card enrollment, etc.
2. Adhere to established policies and procedures related to safety, loss prevention and standard operating procedures. Maintains confidentiality of all Company information.
3. Maintain and participate in all recovery and cleanliness standards.
4. Create an inclusive in-store environment where everyone (teammates and customers) feels welcome, safe, and is treated with respect.
5. Take an all-hands-on-deck approach to support the team.

TEAMMATE TRAITS:

Our traits set the bar as to what great teammates look like. They define the behaviors that can drive our business while ensuring a great teammate and customer experience. Here are the traits we look for in our store teammates:

1. Ensures Accountability
2. Customer-Focus
3. Collaborative
4. Instills Trust
5. Decision-Quality/Decision-Making Abilities
6. Action-Oriented

QUALIFICATIONS:

1. Golf industry experience preferred.
2. Golf fitting experience preferred.
3. Associates degree or technical diploma in the Golf industry preferred.