Seasonal Retail Sales Associate - Tomball Crossings

Gap Inc.; United States; Remote; USD 30,000 - 40,000; Full time

Job summary

Gap Inc. is seeking a Customer Service Associate who excels in engaging with customers and providing exceptional service. This role involves educating customers about products, supporting sales processes, and promoting brand loyalty. Ideal candidates are strong communicators, problem solvers, and team players who thrive in a dynamic retail environment.

Qualifications

• Ability to utilize technology effectively.
• Continuous improvement focus and openness to feedback.

Responsibilities

• Provide excellent customer service and build brand loyalty.
• Assist customers with merchandise and answer questions.
• Support various operational processes on the sales floor.

Skills

Communication

Problem Solving

Customer Engagement

Job description

About the Role

In this role, you will engage and connect with our customers by providing excellent customer service. You will be an expert in the product and use this expertise to educate, inform, inspire, and outfit the customer. You will offer information to the customer on current merchandise assortment, store promotions, and events, and execute operational processes effectively and efficiently. Your goal is to bring our brand to life for our customers while building brand loyalty and delivering productivity.

What You'll Do

1. All associates are expected to become experts in the brand's selling behaviors, leveraging these behaviors with every customer who walks through our doors to provide a premium customer experience.
2. Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately.
3. Offer style and outfit suggestions to customers, utilizing mannequins and displays for inspiration.
4. Promote loyalty by educating customers about our loyalty programs.
5. Leverage omnichannel offerings to deliver a frictionless customer experience.
6. Support sales floor, fitting room, checkout, and back-of-house processes, as required.
7. Be courteous and responsive to internal and external requests.
8. Exchange and verify job-related information to provide support.

Who You Are

• A good communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals.
• A problem solver with a focus on continuous improvement, who is always learning, open to feedback, and takes action as required.
• Able to handle customer interactions and potential issues/concerns courteously and professionally.
• Use basic information-gathering skills to solve problems.
• Ability to learn procedural knowledge acquired through on-the-job training.