Retail Golf Club Tech

Golf Galaxy; San Jose (CA); On-site; USD 23,000 - 33,000; Full time

Job summary

DICK’S Sporting Goods in the United States is seeking a golf club technician to perform repairs, fittings and service for golfers of all levels. You will work with club fitting equipment, manage work orders, and ensure products are ready to help customers achieve their goals.

The role emphasizes customer service, teamwork and adherence to loss prevention and safety standards. Targeted hourly pay ranges from $17 to $24 depending on location and experience, with benefits available.

Qualifications

• 1-2 years of club fitting, loft/lie adjustment and/or re-gripping experience preferred.

Responsibilities

• Perform golf club repairs including re-gripping and re-shafting.
• Perform club fitting and modifications with fitting equipment.
• Manage workflow for customer services and turn-around times.
• Promote company programs (Warranty Sales, Scorecard, Private Label Credit Card).
• Maintain golf service inventory and track shop usage.
• Complete and organize customer work orders.
• Provide high level of customer service centered on the customer.
• Uphold safety, loss prevention and confidentiality standards.
• Support the team and maintain store cleanliness.
• Take an all-hands-on-deck approach to support the team.

Skills

Club fitting

Customer service

Inventory management

Team collaboration

Tools

Club fitting equipment

Job description

At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

Overview

ROLE RESPONSIBILITIES:

• Performs golf club repairs, including but not limited to, re-gripping, re-shafting, loft and lie adjustments.
• Performs club fitting and club performance modifications through use of club fitting equipment. Provides product and service recommendations according to customer’s needs.
• Manages workflow for all customer services including establishing turn-around times to meet customer’s needs.
• Consistently promotes Company programs including Warranty Sales, Scorecard, Private Label Credit Card, etc.
• Manages golf service supply inventory by accurately tracking shop usage
• Completes, organizes and stores all customers’ work orders.
• Provides a high level of customer service by consistently putting the customer at the center of everything we do.
• Upholds Company standards for merchandise presentation by ensuring that product is on the sales floor to proper inventory levels and is maintained to daily standards.
• Maintains confidentiality of all Company information. Controls shrink by complying with all loss prevention standards and programs.
• Adhere to established policies and procedures related to safety, loss prevention and standard operating procedures. Maintains confidentiality of all Company information.
• Maintains and participates in all recovery and cleanliness standards.
• Create an inclusive in store environment where everyone (teammates and customers) feels welcome, safe, and is treated with respect.
• Take an all-hands-on-deck approach to support the team across the store.
• Performs other tasks as assigned ed by management.

Teammate Traits

• Ensures Accountability
• Customer-Focus
• Collaborative
• Instills Trust
• Decision-Quality/Decision-Making Abilities
• Action-Oriented

Qualifications

• 1-2 years of club fitting, loft/lie adjustment and/or re-gripping experience preferred

Targeted Pay Range: $17.00 - $24.00. Starting rate of pay may vary based on factors including, but not limited to, location, experience and position offered. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.DICK'S Sporting Goods complies with all state paid leave requirements. We also offer a generous suite of benefits. To learn more, visit www.benefityourliferesources.com.