Retail Gift Shop Associate

The Equinox Golf Resort & Spa; Manchester (VT); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Competitive pay

Resort and spa discounts

Employee wellness benefits

Paid time off

401(k) with company match

Professional development opportunities

Employee recognition programs

Supportive and engaging resort culture

Job summary

Lake Austin Spa Resort seeks a friendly Retail Associate to welcome guests, assist with purchases, exchanges, and special orders, and maintain attractive displays that align with resort offerings.

You will stay informed about spa products, wellness offerings, and resort events while delivering exceptional service in a luxury environment.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to build rapport and create meaningful guest interactions.
• Professional appearance and demeanor consistent with a resort environment.
• Strong attention to detail and organizational skills.
• Comfortable working independently and as part of a team.
• Basic computer and point-of-sale system experience preferred.
• Ability to stand frequently for extended periods of time and lift up to 25 pounds.
• Must be 18 years or older.

Responsibilities

• Welcome guests with warmth, professionalism, and genuine hospitality.
• Develop strong knowledge of retail merchandise, spa products, wellness offerings, apparel, and resort-branded items.
• Assist guests with purchases, exchanges, and special orders.
• Support promotional events, seasonal merchandising initiatives, and retail sales goals.
• Knowledgeable of all Resort events, offerings and activities.
• Knowledgeable of all town and surrounding area special events and activities.
• Follow accurately all cash handling, security, and operational procedures.
• Accurately process transactions through the point-of-sale system.
• Maintain attractive product displays and merchandising standards.
• Monitor inventory levels, assist with stock replenishment and assist with inventory counts.
• Ensure the retail space remains clean, organized, and visually appealing at all times including dusting, vacuuming and trash removal.
• Collaborate with spa, guest services, and resort teams to enhance the overall guest experience.
• Stay informed about new products, trends, and resort offerings.

Skills

Communication

Interpersonal skills

Professional appearance

Attention to detail

Organizational skills

Teamwork

POS experience

Stamina

Age 18+

Tools

POS system

Job description

• Welcome guests with warmth, professionalism, and genuine hospitality.
• Develop strong knowledge of retail merchandise, spa products, wellness offerings, apparel, and resort-branded items.
• Assist guests with purchases, exchanges, and special orders.
• Support promotional events, seasonal merchandising initiatives, and retail sales goals.
• Knowledgeable of all Resort events, offerings and activities.
• Knowledgeable of all town and surrounding area special events and activities.
• Follow accurately all cash handling, security, and operational procedures.
• Accurately process transactions through the point-of-sale system.
• Maintain attractive product displays and merchandising standards.
• Monitor inventory levels, assist with stock replenishment and assist with inventory counts.
• Ensure the retail space remains clean, organized, and visually appealing at all times including dusting, vacuuming and trash removal.
• Collaborate with spa, guest services, and resort teams to enhance the overall guest experience.
• Stay informed about new products, trends, and resort offerings.

Job Duties

• Welcome guests with warmth, professionalism, and genuine hospitality.
• Develop strong knowledge of retail merchandise, spa products, wellness offerings, apparel, and resort-branded items.
• Assist guests with purchases, exchanges, and special orders.
• Support promotional events, seasonal merchandising initiatives, and retail sales goals.
• Knowledgeable of all Resort events, offerings and activities.
• Knowledgeable of all town and surrounding area special events and activities.
• Follow accurately all cash handling, security, and operational procedures.
• Accurately process transactions through the point-of-sale system.
• Maintain attractive product displays and merchandising standards.
• Monitor inventory levels, assist with stock replenishment and assist with inventory counts.
• Ensure the retail space remains clean, organized, and visually appealing at all times including dusting, vacuuming and trash removal.
• Collaborate with spa, guest services, and resort teams to enhance the overall guest experience.
• Stay informed about new products, trends, and resort offerings.

Qualifications

• Previous retail, hospitality, spa, or luxury service experience preferred.
• Excellent communication and interpersonal skills.
• Ability to build rapport and create meaningful guest interactions.
• Professional appearance and demeanor consistent with a resort environment.
• Strong attention to detail and organizational skills.
• Comfortable working independently and as part of a team.
• Basic computer and point-of-sale system experience preferred.
• Ability to stand frequently for extended periods of time and lift up to 25 pounds.
• Must be 18 years or older.

What Makes You Successful

• You naturally connect with people and enjoy creating memorable experiences.
• You are proactive, attentive, and detail-oriented.
• You take pride in maintaining a beautiful retail environment.
• You are motivated to recommend and sell products while prioritizing guest satisfaction.
• You represent the resort's commitment to personalized service.

Benefits

Eligible team members may enjoy:

• Competitive pay
• Resort and spa discounts
• Employee wellness benefits
• Paid time off
• 401(k) with company match
• Professional development opportunities
• Employee recognition programs
• A supportive and engaging resort culture

Join Our Team

If you are passionate about hospitality, wellness, and delivering exceptional guest experiences, we invite you to become part of our team and help create unforgettable moments for every guest who visits our resort.

Lake Austin Spa Resort is an EOE/M/F/D/V and eVerify Employer.