Retail General Manager - Printfresh Mercantile

Printfresh; Philadelphia (Philadelphia County); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health and dental insurance

PTO and paid holidays

401(k) with company match

Employee discount on all Printfresh

Job summary

Printfresh in Philadelphia is seeking an Experiential Retail Lead to drive cafe and retail operations with an owner’s mindset. You’ll curate experiences, host events, and build a warm culture that turns visitors into regulars.

You will style and curate product, support buying, and shape the store’s world with seasonal installs while growing toward multi-store leadership in a rapidly expanding brand.

Qualifications

• 3–6+ years in retail, hospitality, experiential marketing, boutiques, or cafe/restaurant leadership.
• Experience opening or operating a store, pop-up, cafe, or community space strongly preferred.
• Proven experience supervising staff and managing schedules (required).
• Strong aesthetic eye and a genuine love of merchandising, selling, and hosting.
• Organized, resourceful, and calm in a fast-paced, still-being-built environment.
• Comfortable styling displays, running events, solving inventory, and helping customers.

Responsibilities

• Run daily operations: open/close, scheduling, inventory, visual upkeep, and cafe quality.
• Partner with operations on budgets and hit sales goals across coffee and product.
• Program and host community events (workshops, needlepoint nights, watercolor, reading clubs).
• Support live shopping and in-store content, delivering genuine, warm hospitality.
• Be the face of the space on camera for store content and reels.

Skills

Retail leadership

Store operations

Team supervision

Event programming

Merchandising

On-camera hosting

Job description

Printfresh, the Philadelphia lifestyle brand known for joyful, hand-painted prints, is opening a cafe and retail flagship designed to feel joyful and memorable, and we're looking for a hands-on Experiential Retail Lead to bring it to life. You'll be equal parts operator, curator, host, and merchant: leading day-to-day cafe and retail operations while creating the events, displays, and thoughtful details that make people linger and return. You'll run the business with an owner's mindset, build a warm, energetic culture that keeps people coming back, and grow into a multi-store leadership role as we expand.

Responsibilities Will Include

Run the Space

• Lead daily operations: Own open/close, scheduling, inventory, visual upkeep, and cafe quality — keeping the space warm and intentional every day.


• Own the business: Partner with the operations team on budgets and priorities, and hit sales goals across coffee and product.

Create the Experience

• Program & host: Run community events (workshops, needlepoint nights, watercolor, reading clubs) and make the cafe experience buzzworthy enough to share.


• Hospitality that sticks: Support live shopping and in-store content, and deliver genuine, no-pressure hospitality that turns walk-ins into regulars and regulars into superfans.


• Be the face of the space: Show up on camera for store content including reels, lives, behind-the-scenes, "come to work with me", and become the warm, recognizable host people associate with the shop.

Merchandise & Curate

• Style the mix: Curate a layered mix of core products, seasonal collections, gifts, and artwork — compelling but mindful of flow and sell-through.


• Support buying: Help the buying team select gift and 3rd-party merchandise for the store and online.


• Build the world: Treat the store like a set including props, color stories, seasonal installs, window moments, and get it made.

Build the Team & the Future

• Lead the team: Hire, train, schedule, and inspire a team that loves showing up — teaching them to tell the Printfresh story and host with warmth.


• Shape what's next: Document what works and share insights to inform future Printfresh stores — your path to Director of Retail.

This Might Be You If...

• You've worked (or wished you worked) in the kind of boutique where the owner knows every regular's name and the dressing room has a disco ball


• You've been the friend everyone asks to style their apartment, plan their party, or pick their outfit


• You notice when a display is 2 inches off and can't rest until you fix it


• You've been told "you should really have a store"

• 3-6+ years in retail, hospitality, experiential marketing, boutiques, concept stores, or cafe/restaurant leadership


• Experience opening or operating a store, pop-up, cafe, or community space strongly preferred


• Proven experience supervising staff and managing schedules (required)


• Strong aesthetic eye and a genuine love of merchandising, selling, and hosting


• Organized, resourceful, and calm in a fast-paced, still-being-built environment


• Comfortable flexing between styling a display, running an event, solving inventory, and helping a customer


• Fluent in women's contemporary fashion and the customer who shops it. You know why a $150 pajama set is worth every penny and can say so without a script


• A creative or crafty background (art, design, theater, set building, floral, styling, DIY, or just a relentless urge to make things) is a plus (also a portfolio or Instagram that shows your eye)


• Comfortable on camera and in front of a crowd


• Bonus: you've built a following, big or small, around your taste

What We Offer

• Health and dental insurance


• PTO and paid holidays


• 401(k) with company match


• Employee discount on all Printfresh products

About Our Culture

At Printfresh, we celebrate creativity, sustainability, and a customer-first mindset. Our core values guide everything we do:

• Do the Right Thing


• Just Say It


• Do What It Takes


• Just Off-Center


• Customer-Centric


• Learning Oriented