Retail General Manager - Printfresh Mercantile

Printfresh LLC; Philadelphia (Philadelphia County); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k) with company match

Employee discount on all Printfresh

Job summary

Printfresh, the Philadelphia lifestyle brand, is opening a cafe and flagship store and seeks an Experiential Retail Lead to run day-to-day operations, curate experiences, and host with warmth. You'll be equal parts operator, curator, and merchant, building an energetic culture as you scale to multi-store leadership.

This role emphasizes community events, live shopping, styling displays, and camera-ready store content.

Qualifications

• 3-6+ years in retail, hospitality, experiential marketing, boutiques, concept stores, or cafe/restaurant leadership.
• Experience opening or operating a store, pop-up, cafe, or community space strongly preferred.
• Proven experience supervising staff and managing schedules.
• Strong aesthetic eye and a genuine love of merchandising, selling, and hosting.
• Organized, resourceful, and calm in a fast-paced environment.
• Comfortable flexing between styling a display, running an event, solving inventory, and helping a customer.
• Fluent in women's contemporary fashion and the customer who shops it.

Responsibilities

• Run the Space: Lead daily operations, open/close, scheduling, inventory, visual upkeep, and cafe quality.
• Own the business: Partner with the operations team on budgets and priorities, and hit sales goals across coffee and product.
• Create the Experience: Run community events (workshops, needlepoint nights, watercolor, reading clubs) and deliver buzzworthy cafe experiences.
• Hospitality that sticks: Support live shopping and in-store content, delivering genuine hospitality that turns walk-ins into regulars.
• Be the face of the space: Show up on camera for store content and become the warm, recognizable host people associate with the shop.
• Merchandise & Curate: Style the mix, support buying, and build the world with props, color stories, and seasonal installs.
• Build the Team & the Future: Hire, train, schedule, and inspire a team; document insights to inform future Printfresh stores.

Skills

Retail leadership

Event planning

Guest experience

Team management

Job description

Printfresh, the Philadelphia lifestyle brand known for joyful, hand-painted prints, is opening a cafe and retail flagship designed to feel joyful and memorable, and we're looking for a hands-on Experiential Retail Lead to bring it to life. You'll be equal parts operator, curator, host, and merchant: leading day-to-day cafe and retail operations while creating the events, displays, and thoughtful details that make people linger and return. You'll run the business with an owner's mindset, build a warm, energetic culture that keeps people coming back, and grow into a multi-store leadership role as we expand.

Responsibilities Will Include

Run the Space

• Lead daily operations: Own open/close, scheduling, inventory, visual upkeep, and cafe quality — keeping the space warm and intentional every day.


• Own the business: Partner with the operations team on budgets and priorities, and hit sales goals across coffee and product.

Create the Experience

• Program & host: Run community events (workshops, needlepoint nights, watercolor, reading clubs) and make the cafe experience buzzworthy enough to share.


• Hospitality that sticks: Support live shopping and in-store content, and deliver genuine, no-pressure hospitality that turns walk-ins into regulars and regulars into superfans.


• Be the face of the space: Show up on camera for store content including reels, lives, behind-the-scenes, "come to work with me", and become the warm, recognizable host people associate with the shop.

Merchandise & Curate

• Style the mix: Curate a layered mix of core products, seasonal collections, gifts, and artwork — compelling but mindful of flow and sell-through.


• Support buying: Help the buying team select gift and 3rd-party merchandise for the store and online.


• Build the world: Treat the store like a set including props, color stories, seasonal installs, window moments, and get it made.

Build the Team & the Future

• Lead the team: Hire, train, schedule, and inspire a team that loves showing up — teaching them to tell the Printfresh story and host with warmth.


• Shape what's next: Document what works and share insights to inform future Printfresh stores — your path to Director of Retail.

This Might Be You If...

• You've worked (or wished you worked) in the kind of boutique where the owner knows every regular's name and the dressing room has a disco ball


• You've been the friend everyone asks to style their apartment, plan their party, or pick their outfit


• You notice when a display is 2 inches off and can't rest until you fix it


• You've been told "you should really have a store"

• 3-6+ years in retail, hospitality, experiential marketing, boutiques, concept stores, or cafe/restaurant leadership


• Experience opening or operating a store, pop-up, cafe, or community space strongly preferred


• Proven experience supervising staff and managing schedules (required)


• Strong aesthetic eye and a genuine love of merchandising, selling, and hosting


• Organized, resourceful, and calm in a fast-paced, still-being-built environment


• Comfortable flexing between styling a display, running an event, solving inventory, and helping a customer


• Fluent in women's contemporary fashion and the customer who shops it. You know why a $150 pajama set is worth every penny and can say so without a script


• A creative or crafty background (art, design, theater, set building, floral, styling, DIY, or just a relentless urge to make things) is a plus (also a portfolio or Instagram that shows your eye)


• Comfortable on camera and in front of a crowd


• Bonus: you've built a following, big or small, around your taste

What We Offer

• Health and dental insurance


• PTO and paid holidays


• 401(k) with company match


• Employee discount on all Printfresh products

About Our Culture

At Printfresh, we celebrate creativity, sustainability, and a customer-first mindset. Our core values guide everything we do:

• Do the Right Thing


• Just Say It


• Do What It Takes


• Just Off-Center


• Customer-Centric


• Learning Oriented