Retail General Manager - OAK Airport

Paradies Lagardère; Oakland (CA); On-site; USD 90,000 - 110,000; Full time

Job summary

Paradies Lagardère is seeking a General Manager to lead store operations in an airport location in Oakland. This role focuses on strategic leadership to drive profitability, deliver outstanding guest service, and develop high-performing teams.

The GM will be accountable for sales growth, financial performance, staffing, compliance, merchandising execution, and overall location performance, while fostering collaboration with airport authorities, business partners, and corporate stakeholders.

Qualifications

• Bachelor’s degree preferred.
• Minimum of five (5) years of merchandising, operations, and personnel management experience in a retail leadership role within a department, specialty, or airport retail environment.
• Strong understanding of first-class customer service principles and operational leadership.
• Proven ability to lead teams, manage financial performance, and drive operational results in a fast-paced environment.
• Ability to analyze operational and financial data to support decision-making and profitability.
• Excellent communication, leadership, organizational, and relationship-building skills.

Responsibilities

• Drive sales growth and financial performance for the location.
• Provide strategic leadership focused on operational excellence and profitability.
• Develop and lead high-performing teams; manage staffing and guest experience.
• Ensure compliance, merchandising execution, and adherence to operational standards.
• Cultivate relationships with airport authorities, vendors, and corporate stakeholders.

Skills

Leadership

Communication

Customer service

Financial analysis

Staff development

Education

Bachelor’s degree

Tools

Microsoft Office Suite

Retail systems

Job description

The General Manager is responsible for planning, directing, and coordinating all retail store operations within an assigned airport location. This role provides strategic leadership focused on driving operational excellence, maximizing profitability, enhancing the guest experience, and developing high-performing teams.

The General Manager serves as a visible leader within the operation and is accountable for sales growth, financial performance, staffing, compliance, merchandising execution, operational standards, and overall location performance. This role fosters a culture of accountability, collaboration, engagement, and first-class customer service while maintaining strong relationships with airport authorities, business partners, vendors, and corporate stakeholders.

The General Manager leads by example, promotes continuous development, and is committed to building bench strength, improving operational efficiency, and driving results through innovation and strategic execution.

POSITION QUALIFICATIONS

• Bachelor’s Degree preferred.


• Minimum of five (5) years of merchandising, operations, and personnel management experience in a retail leadership role within a department, specialty, or airport retail environment.


• Strong understanding of first-class customer service principles and operational leadership.


• Proven ability to lead teams, manage financial performance, and drive operational results in a fast-paced environment.


• Ability to analyze operational and financial data to support decision-making and profitability.


• Excellent communication, leadership, organizational, and relationship-building skills.


• Proficiency in Microsoft Office Suite and operational systems related to retail management.


• Ability to work flexible hours in a 7/365 operational environment based on business needs.


• Belief in and commitment to The Paradies Lagardère Mission Statement and Core Values.


• Union Experience is a plus!

Pay Rate:$100,000.00 Anually

Paradies Lagardère is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, physical or mental disability, sexual orientation, marital status, military or veteran status, gender identity and expression, genetic information, or any other factor protected by law.

We are committed to creating a diverse and welcoming workplace that includes individuals with diverse backgrounds and experiences. The Company is committed to offering reasonable accommodations to job applicants with disabilities.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.