Retail General Manager: Lead Store & Guest Experience

Tri Star Energy; Gallatin (TN); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Weekly Pay

Quarterly Bonus Potential

401K Matching

Paid Training

Paid Time Off

Fuel & Store Discounts

Tuition Reimbursement

Pet & Life Insurance Programs

Aggressive Referral Bonus Program

Internal Preference for Promotions

Job summary

Tri Star Energy seeks a General Manager to lead a multi-million dollar retail operation and drive exceptional guest experiences. You will manage day-to-day store and financial operations, with open availability to support business needs and guest service excellence.

You will receive comprehensive training, shadow senior GMs, and develop a broad set of skills including marketing, analytics, staffing, and safety compliance to ensure store performance and growth.

Qualifications

• High School Diploma or GED equivalent.
• 3+ years of retail or hospitality industry experience.
• 3+ years management experience directly supervising staff.
• Any equivalent combination of education and experience.
• Passion for guest service and excellent interpersonal skills.
• Passion for career development in self and others.
• 18+ years of age.
• Sufficient visual ability to check identification and process credit cards.
• Ability to lift up to 50 pounds.
• Ability to work at any location within a 30-mile radius of home.

Responsibilities

• Helps ensure “best in class” service is extended to all guests.
• Takes a lead role in delivering the programs necessary to maximize the guest experience.
• Engages in educating the guest about the Tri Star offer.
• Provides leadership and direction to the store management team.
• Acts as a role model for all elements of the Tri Star Mission, Vision, and Core Values.
• Is responsible for the creation of the environment necessary to support the store culture.
• Attracts, recruits, interviews, and hires staff aligned with Tri Star’s culture and values.
• Trains, retains, motivates, and leads a capable store team.
• Provides daily coaching to individual staff on their roles in delivering the Tri Star store culture and values.
• Works with colleagues as a member of the team.
• Remains intimately knowledgeable of the Tri Star products/services/procedures.
• Works opposite hours as the Assistant Manager.
• Provides ongoing feedback to the District Manager based on guest experience and comments.
• Maintains adequate staffing levels to ensure compliance with the Tri Star standards of business readiness.
• Is responsible for the timely execution of the Tri Star marketing plan.
• Ensures all products are produced, merchandised, and maintained according to Tri Star standards.
• Ensures that the daily financials are reconciled and processed (ensuring completion of back-office functions).
• Ensures all required inventory levels, freshness, and product rotation standards are maintained.
• Maintains all Tri Star interior and exterior image standards.
• Willingly accepts direction and executes the necessary changes required in a timely manner.
• Ensures all required health and safety policies are met.
• Reacts productively to change.
• Performs other duties as assigned.

Skills

Guest service

Interpersonal skills

Leadership

Staff supervision

Recruiting

Communication

Adaptability

Problem solving

Education

High School Diploma or GED

Job description

Tri Star Energy seeks a General Manager to lead a multi-million dollar retail operation and drive exceptional guest experiences. You will manage day-to-day store and financial operations, with open availability to support business needs and guest service excellence.

You will receive comprehensive training, shadow senior GMs, and develop a broad set of skills including marketing, analytics, staffing, and safety compliance to ensure store performance and growth.