Retail General Manager, Downtown Headquarters

Cocoa Dolce; Wichita (KS); On-site; USD 52,000 - 67,000; Full time

Job summary

Cocoa Dolce is seeking a Retail General Manager for their downtown headquarters in Wichita, Kansas. This mid-senior level position involves overseeing lounge operations, managing staff, and driving business growth through exceptional guest experiences and meeting performance goals. The ideal candidate will possess strong leadership skills, a background in hospitality, and a passion for enhancing customer satisfaction. Benefits include comprehensive health coverage and 401k matching.

Benefits

Paid holidays

Vacation time

Medical insurance

Dental insurance

Vision insurance

401k matching

Employee discounts

Qualifications

• Management experience in hospitality industry.
• Excellent organizational and time management skills.
• Ability to motivate and coach team members.

Responsibilities

• Supervise and manage the operations of the lounge.
• Develop and implement strategies to improve sales.
• Ensure the retail location meets key performance indicators.

Skills

Leadership

Communication

Guest Service

Problem Solving

Organizational Skills

Time Management

Tools

Microsoft Office

Retail Management Software

Job description

Retail General Manager, Downtown Headquarters

Retail General Manager, Downtown Headquarters

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The General Manager is responsible for ensuring that the retail lounge operates in accordance with the company's principles, systems, and standards. They oversee all aspects of lounge operations, including hiring and managing staff, fostering positive team culture, and ensuring an exceptional guest experience. The General Manager drives business growth through meeting key performance indicators and achieving sales goals.

Responsibilities

• Supervise and manage the operations of the lounge.
• Ensure the retail location meets key performance indicators.
• Develop and implement strategies to improve sales and guest satisfaction.
• Coordinates the hiring, onboarding, and training of Team Members.
• Ensures the training program is being implemented and develops knowlegeable Team Members.
• Manages cost of goods, cost of labor, administers payroll, and manages deposits.
• Responsible for team scheduling, performance evaluations, coaching, and developing team members.
• Provide excellent guest service to ensure guest satisfaction and loyalty.
• Collaborate with other departments and management to ensure the success of the business.
• Continuously develop knowledge of product, industry trends, and guest preferences; identify areas for improvement and opportunities for growth.
• Communicates to staff pertinent information regarding lounge involvement, promotions, changes in systems or principles.
• Ensures health standards, procedures, and systems are in place and being followed; assists in maintaining the highest standards of cleanliness and food safety.
• Establishes, maintains, and promotes culture and company brand requirements.
• Maintains the general upkeep of the lounge including stocking of merchandise, updating display information and products. Maintains integrity of the brand through product.
• Manages team to create an exceptional guest experience through the highest level of service, product quality, and cleanliness.

Qualifications

• Management experience in hospitality industry
• Strong leadership and communication skills
• Ability to motivate and coach team members to achieve their goals
• Excellent guest service and interpersonal skills
• Excellent organizational and time management skills
• Strong organizational and problem-solving skills
• Proficient in Microsoft Office and retail management software
• A basic understanding of financial reports and budgets
• Ability to work in a fast-paced, dynamic environment
• Ability to manage multiple tasks simultaneously
• Ability to be self-motivated, problem-solver, and take initiative
• Ability to be productive, punctual, reliable, and adaptable
• Excellent communication skills – verbal, written and listening skills

Cocoa Dolce offers comprehensive benefits package including paid holidays, vacation time, medical, dental and vision insurance, 401k matching and generous discounts.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Retail, Hospitality, and Food and Beverage Services

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Disability insurance

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