Retail General Manager

Visionworks of America; Town of Colonie (NY); On-site; USD 62,353 - 70,643; Full time

Benefits offered by this job

Vision Coverage

Paid Parental Leave

Bereavement Leave

401(k) Savings Plan

Paid Time off

Medical, Dental for Full Timers

Job summary

Visionworks of America in Town of Colonie is seeking a General Manager to lead operations and ensure high customer satisfaction. You will maximize store profitability and coach associates for excellence in patient care.

The ideal candidate has strong leadership skills, a background in optical management, and is passionate about customer service. Join us in creating a welcoming environment for our patients.

Qualifications

• Three or more years of related experience required.
• Optical management experience preferred.

Responsibilities

• Maximize the store's profitability by setting and exceeding financial goals.
• Engage with the Doctor on business needs and customer experience.
• Hire, train, and develop store associates for a seamless patient experience.

Skills

Leadership

Customer service

Business acumen

Team development

Education

HS Diploma or GED required; Bachelor’s degree preferred

Job description

About Us

Want to bring the “care” back to the vision care industry? We’re looking for charismatic types who are ready to be the heart of our brand. Whether it’s a friendly voice over the phone, or a welcoming smile when a patient walks into your store, we need individuals who are passionate about helping customers look great and see great.

Job Type

Full Time

Pay

$62,353.20 - $70,643.61 per year

The Role

A Visionworks General Manager (GM) is a leader of others and leader of the business at Visionworks. This person is a smart, business‑savvy self‑starter who knows their way around profitability and the driving factors of success. The General Manager will also manage a service‑driven team to ensure a simple, human and bold patient and customer journey from doctor appointment to eyewear pickup.

Responsibilities

• Maximize the store’s profitability without compromising the patient/customer experience by setting and exceeding the organization’s financial and performance goals.
• Engage regularly with the Doctor to touch base on business needs, associates and patient/customer experience.
• Prep and plan business for the day by managing incoming traffic, doctor appointments, and scheduled eyewear services.
• Hire, train, coach, develop and support store associates to perform in their respective roles with excellence to ensure a flawless patient/customer experience.
• Remove obstacles and find resolution in the patient/customer experience when needed.
• Lead, execute and improve all broad operational activities to meet the store's financial and customer experience goals.

Qualifications

• HS Diploma or GED required; Bachelor’s degree preferred.
• Three (3) or more years of related experience required.
• Optical management experience preferred.

What We Offer

• Vision Coverage
• Paid Parental Leave
• Bereavement Leave
• 401(k) Savings Plan
• Paid Time off
• Milestone anniversary awards
• Medical, Dental for Full Timers
• And more.

Everyone has a story that makes them who they are. At Visionworks, we’re looking for charismatic people who can lead authentically and with their own unique voice. We are actively committed to fostering an environment where all are seen and heard equally as we embrace Diversity, Equity and Inclusion (DE&I).

VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug‑free workplace and perform pre‑employment substance abuse testing.

Compensation range for the roles is above. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job‑related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses, equity, and commissions.