Retail General Manager

Visionworks of America; Paramus (NJ); On-site; USD 58,656 - 72,840; Full time

Benefits offered by this job

Vision Coverage

Paid Parental Leave

Bereavement Leave

401(k) Savings Plan

Paid Time off

Milestone anniversary awards

Medical, Dental for Full Timers

Job summary

Visionworks in Paramus, NJ is seeking a General Manager to lead a store, drive profitability, and ensure a simple, human journey from doctor appointment to eyewear pickup. The GM will manage a service-driven team and engage with doctors to align on business needs and patient experience.

The role requires strong leadership, a focus on financial performance, and the ability to coach staff while maintaining exceptional customer service. Compensation includes competitive pay and potential bonuses.

Qualifications

• HS Diploma or GED required; Bachelor’s degree preferred
• Three (3) or more years of related experience required
• Optical management experience preferred

Responsibilities

• Maximize store profitability without compromising patient/customer experience by meeting financial and performance goals
• Engage regularly with the Doctor to discuss business needs, associates, and patient/customer experience
• Plan and prepare the day by managing traffic, doctor appointments and eyewear services
• Hire, train, coach, develop and support store associates to ensure excellence in customer experience
• Identify obstacles and resolve issues in the patient/customer journey when needed
• Lead and improve all operational activities to achieve financial and customer experience targets

Skills

Customer leadership

Three+ years experience

Optical management

Education

HS Diploma or GED

Bachelor’s degree preferred

Job description

About Us

Want to bring the “care” back to the vision care industry? We’re looking for charismatic types who are ready to be the heart of our brand. Whether it’s a friendly voice over the phone, or a welcoming smile when a patient walks into your store, we need individuals who are passionate about helping customers look great and see great.

Pay

Pay Class: Full Time
Pay: $58,656 - $72,840.38 per year

The Role

A Visionworks General Manager (GM) is a leader of others and leader of the business at Visionworks. This person is a smart, business‑savvy self‑starter who knows their way around profitability and the driving factors of success. The General Manager will also manage a service‑driven team to ensure a simple, human and bold patient and customer journey from doctor appointment to eyewear pickup.

Responsibilities

• Maximize the store’s profitability without compromising the patient/customer experience by setting and exceeding organization’s financial and performance goals
• Engage regularly with the Doctor to touch base on business needs, associates and patient/customer experience
• Prep and plan business for the day by managing incoming traffic, doctor appointments, and scheduled eyewear services
• Hire, Train, coach, develop and support store associates to perform in their respective roles with excellence to ensure a flawless patient/customer experience
• Remove obstacles and find resolution in the patient/customer experience when needed
• Lead, execute and improve all broad operational activities to meet the store's financial and customer experience goals

Qualifications

• HS Diploma or GED required; Bachelor’s degree preferred
• Three (3) or more years of related experience required
• Optical management experience preferred

Benefits

At Visionworks, we offer a generous, competitive benefits package (for our part timers, too!) and exclusive employee discounts—including but not limited to.

• Vision Coverage
• Paid Parental Leave
• Bereavement Leave
• 401(k) Savings Plan
• Paid Time off
• Milestone anniversary awards
• Medical, Dental for Full Timers
• And more

Company Culture & Inclusion

Everyone has a story that makes them who they are. At Visionworks, we’re looking for charismatic people who can lead authentically and with their own unique voice. We are actively committed to fostering an environment where all are seen and heard equally as we embrace Diversity, Equity and Inclusion (DE&I).

Remote/Hybrid Requirements

For roles that are remote (i.e., Work From Home (WFM)) or hybrid (i.e., partial onsite at a VSP location and WFM), must demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings to support effective communication and team alignment.

Equal Opportunity Employer

VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status.

Other Policies

We maintain a drug‑free workplace and perform pre‑employment substance abuse testing.

Compensation

Compensation range for the roles is listed above. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job‑related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses, equity, and commissions.