Retail General Manager

Printfresh; Philadelphia (Philadelphia County); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Health insurance

PTO and paid holidays

401(k) with company match

Employee discount on Printfresh

Job summary

Printfresh is opening a cafe and retail flagship in Philadelphia and seeks a hands-on Experiential Retail Lead to bring the space to life. You will run daily operations, own the business with the operations team, and host community events to create buzz and loyalty.

You will curate product displays, support buying, and lead a small team to deliver warm, memorable hospitality that converts visitors into superfans. This role paths toward future store leadership.

Qualifications

• 3–6+ years in retail, hospitality, experiential marketing, boutiques, concept stores, or cafe/restaurant leadership.
• Experience opening or operating a store, pop-up, cafe, or community space strongly preferred.
• Proven experience supervising staff and managing schedules (required).
• Strong aesthetic eye and a love of merchandising, selling, and hosting.
• Organized, resourceful, and calm in a fast-paced, still-being-built environment.
• Comfortable flexing between styling a display, running an event, solving inventory, and helping a customer.

Responsibilities

• Lead daily operations: Open/close, scheduling, inventory, visual upkeep, and cafe quality.
• Own the business: Partner with operations on budgets and hit sales goals across coffee and product.
• Program & host community events and make the cafe experience buzzworthy.
• Provide hospitality that turns walk-ins into regulars and regulars into superfans.
• Style the mix of core products, seasonal collections, gifts, and artwork.
• Help the buying team select gift and 3rd-party merchandise.

Skills

Retail leadership

Events coordination

Team management

Customer service

Merchandising

Tools

POS systems

Job description

Printfresh, the Philadelphia lifestyle brand known for joyful, hand-painted prints, is opening a cafe and retail flagship designed to feel joyful and memorable, and we're looking for a hands-on Experiential Retail Lead to bring it to life.

Responsibilities Will Include

Run the Space

• Lead daily operations: Own open/close, scheduling, inventory, visual upkeep, and cafe quality - keeping the space warm and intentional every day
• Own the business: Partner with the operations team on budgets and priorities, and hit sales goals across coffee and product

Create The Experience

• Program & host: Run community events (workshops, needlepoint nights, watercolor, reading clubs) and make the cafe experience buzzworthy enough to share
• Hospitality that sticks: Support live shopping and in-store content, and deliver genuine, no-pressure hospitality that turns walk-ins into regulars and regulars into superfans

Merchandise & Curate

• Style the mix: Curate a layered mix of core products, seasonal collections, gifts, and artwork - compelling but mindful of flow and sell-through
• Support buying: Help the buying team select gift and 3rd-party merchandise for the store and online

Build the Team & the Future

• Lead the team: Hire, train, schedule, and inspire a team that loves showing up - teaching them to tell the Printfresh story and host with warmth
• Shape what's next: Document what works and share insights to inform future Printfresh stores - your path to Director of Retail

Requirements

• 3-6+ years in retail, hospitality, experiential marketing, boutiques, concept stores, or cafe/restaurant leadership
• Experience opening or operating a store, pop-up, cafe, or community space strongly preferred
• Proven experience supervising staff and managing schedules (required)
• Strong aesthetic eye and a genuine love of merchandising, selling, and hosting
• Organized, resourceful, and calm in a fast-paced, still-being-built environment
• Comfortable flexing between styling a display, running an event, solving inventory, and helping a customer

Benefits

What We Offer

• Health and dental insurance
• PTO and paid holidays
• 401(k) with company match
• Employee discount on all Printfresh products

About Our Culture

At Printfresh, we celebrate creativity, sustainability, and a customer-first mindset. Our core values guide everything we do:

• Do the Right Thing
• Just Say It
• Do What It Takes
• Just Off-Center
• Customer-Centric
• Learning Oriented