Retail General Manager

Pilot Company; Council Bluffs (IA); On-site; USD 54,000 - 81,000; Full time

Job summary

A leading company in the travel center industry seeks a Retail General Manager to oversee high-volume facilities. The role involves driving sales, managing teams, and ensuring customer satisfaction while maintaining financial accountability. Ideal candidates will have management experience and a customer-focused approach.

Benefits

Fuel Discount

Medical, Dental, Vision Plans

401(k)

Flexible Spending Accounts

Adoption Assistance

Tuition Reimbursement

Flexible Schedule

Weekly Pay

Qualifications

• 2-3 years of management experience in retail or related service industry.
• Proficiency in managing high-volume retail with P&L accountability.
• Flexibility to work nights, days, weekends, and holidays.

Responsibilities

• Oversee high-volume retail facilities and execute business plans.
• Ensure customer satisfaction and maintain vendor relationships.
• Build and develop teams through hiring and training.

Skills

Team Leadership

Customer Focus

P&L Management

Job description

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Company Description

Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales, and marketing.

Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture, and commitment to giving back remain true to us today. We are dedicated to fueling people and keeping North America moving.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected under applicable law. Military encouraged to apply.

Job Description

Pilot Flying J is seeking an experienced Retail General Manager to oversee our high-volume retail facilities. Responsibilities include:

• Generating and executing travel center and restaurant business plans to meet standards, sales, profit, and customer satisfaction goals.
• Ensuring customer expectations are met.
• Conducting meetings with employees.
• Maintaining vendor relationships.
• Building, coaching, managing, and developing teams through staffing, interviewing, hiring, and training.
• Driving sales, managing team members, tracking inventory, providing customer service, and performing P&L analysis.

Pay rates start between $54,300 and $80,750 per year.

Qualifications

Ideal candidates exemplify integrity and accountability and demonstrate strong team leadership. Flexibility to work nights, days, weekends, and holidays is required. Additional requirements include:

• 2-3 years of management experience in retail, restaurant, grocery, or related service industry with financial responsibility.
• Proficiency in managing high-volume retail with P&L accountability.
• Ability to foster a customer-focused culture.

Additional Benefits

• Fuel Discount
• Medical, Dental, Vision Plans
• 401(k)
• Flexible Spending Accounts
• Adoption Assistance
• Tuition Reimbursement
• Flexible Schedule
• Weekly Pay

Job Details

• Seniority Level: Mid-Senior level
• Employment Type: Full-time
• Job Function: Sales and Business Development
• Industry: Retail