Retail/FS Key Account Manager

Solenis LLC; Philadelphia, Northern (Philadelphia County, KY); Hybrid; USD 81,000 - 118,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

401(k) with company matching

Company vehicle

Learning and development opportunities

Paid time off

Job summary

Solenis invites an experienced Retail/FS Key Account Manager to drive growth with regional and national Retail and Food Service customers, expanding cleaning, floor care, food safety, and sanitation solutions. Remote work from the Philadelphia area is common; travel and a strong customer focus are essential.

You will build executive-level relationships, deliver value-driven solutions, and manage multi-product offerings across locations while maintaining forecasts and CRM updates.

Qualifications

• Proven success in strategic account management and business development.
• Experience in commercial cleaning applications, chemical sales, and food service.
• Strong understanding of retail and food service operations.
• Knowledge of food safety programs and compliance requirements.
• Proficiency in data analysis, business reviews, and customer performance reporting.
• Excellent communication, presentation, and relationship-building skills.
• Ability to influence stakeholders from executive leadership to frontline operations.
• Bachelor’s degree or equivalent work experience.
• Experience with Microsoft Office products and Salesforce CRM.

Responsibilities

• Develop and maintain strong relationships with existing customers through regular engagement, business reviews, and strategic account planning.
• Increase account penetration, customer loyalty, and revenue growth by identifying opportunities to improve current programs and introduce new solutions.
• Engage customers at all organizational levels to align business goals, review performance metrics, and communicate industry trends, new products, and innovations.
• Generate new business opportunities through prospecting, networking, partner collaboration, lead generation campaigns, and social selling strategies.
• Achieve sales and profitability targets through customer acquisition, retention, and account expansion.
• Identify, present, and close multi-product solutions through demonstrations, presentations, and training programs.
• Provide ongoing customer support and training across customer locations to ensure program success and adoption.
• Collaborate with internal sales, marketing, technical, and support teams to deliver value-driven solutions and maximize customer satisfaction.
• Maintain accurate forecasting, budgeting, CRM updates, expense reporting, and other administrative responsibilities.

Skills

Strategic account mgmt

Chemical sales

Food service

Retail operations

Food safety

Data analysis

Communication

Presentation

Relationship building

Stakeholder management

MS Office

Salesforce

Education

Bachelor's degree or equivalent work experience

Tools

Salesforce

MS Office

Job description

## Retail/FS Key Account ManagerApply: United States of America, Pennsylvania (Remote): Full time: Posted Today: R0033313Solenis is a leading global provider of water and hygiene solutions. The company’s product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, cleaners, disinfectants, and state-of-the-art monitoring, control and delivery systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments. Headquartered in Wilmington, Delaware, the company has 78 manufacturing facilities strategically located around the globe and employs a team of over ~23000 professionals in >160 countries across six continents. Solenis is a 2025 Best Managed Company Gold Standard honoree.For additional information about Solenis, please visit www.solenis.com or follow us on social media. ## **The Opportunity**We are seeking an experienced Key Account Manager to drive growth and strengthen partnerships with regional and national Retail and Food Service customers. This role is responsible for expanding Diversey's cleaning, floor care, food safety, and sanitation solutions through strategic account management and business development.The ideal candidate is a results-oriented sales professional with experience in commercial cleaning, retail and food service operations, food safety, and data-driven decision-making. Success in this role requires the ability to build relationships with stakeholders at all levels, from executive leadership to frontline operations, while delivering innovative solutions that create measurable value for customers. **Preferred candidates will live in the vicinity of Philadelphia, PA.** ## **WHAT YOU'LL DO:*** Develop and maintain strong relationships with existing customers through regular engagement, business reviews, and strategic account planning.* Increase account penetration, customer loyalty, and revenue growth by identifying opportunities to improve current programs and introduce new solutions.* Engage customers at all organizational levels to align business goals, review performance metrics, and communicate industry trends, new products, and innovations.* Generate new business opportunities through prospecting, networking, partner collaboration, lead generation campaigns, and social selling strategies.* Achieve sales and profitability targets through customer acquisition, retention, and account expansion.* Identify, present, and close multi-product solutions through demonstrations, presentations, and training programs.* Provide ongoing customer support and training across customer locations to ensure program success and adoption.* Collaborate with internal sales, marketing, technical, and support teams to deliver value-driven solutions and maximize customer satisfaction.* Maintain accurate forecasting, budgeting, CRM updates, expense reporting, and other administrative responsibilities.* Comply with all company safety policies and utilize appropriate personal protective equipment (PPE). ## **WHAT YOU'LL BRING:*** Proven success in strategic account management and business development.* Experience in commercial cleaning applications, chemical sales, and food service* Strong understanding of retail and food service operations.* Knowledge of food safety programs and compliance requirements.* Proficiency in data analysis, business reviews, and customer performance reporting.* Excellent communication, presentation, and relationship-building skills.* Ability to influence stakeholders from executive leadership to frontline operations.* Bachelor’s degree or equivalent work experience.* Experience with Microsoft Office products and Salesforce CRM.* Ability to travel overnight, 30-50%. must have a valid driver's license and acceptable Motor Vehicle Record* Physical Demands: Ability to lift up to 50lbs. **WHAT WE OFFER:**Full benefits package, including medical, dental and vision coverage from your first day401(k) with company matchingCompany vehicleLearning and development opportunitiesPaid time off, holidays, sick time #LI-DS1#remoteExempt, **Grade 15**Sales Incentive Program (**SIP**) eligible **GENERAL SCOPE**Manages an assigned account, or group of accounts, with the primary responsibility to create value for the assigned customers through the technical service they provide; and identifying new product opportunities and selling to existing customers. A Sales Service Professional’s sole focus is to maintain revenue, price capture and to improve gross profit. A Sales Service Professional may work on attaining new business where appropriate, but that is not their primary assignment or job responsibility. **KNOWLEDGE**Normally top-level jobs requiring considerable knowledge of the job. Complete acquaintance with and understanding of the general aspects and technical phases of the job and their practical applications to problems and situations ordinarily encountered. **JOB COMPLEXITY**Independently performs non-routine and moderately complex assignments. Researches assignments, processes, and analyzes data and may develop recommendations. Competently uses computers and other systems to access, maintain, and manipulate data. May provide leadership, direction to lower level employees. In technical or production positions, may determine methods, operations, sequences; develops and/or modifies products and equipment to requirements. **IMPACT**Impact may affect work of others and potentially, if not caught, at section level. Contributes to and supports the completion of major organization activity. Erroneous work would have negative impact.We understand that candidates will not meet every single desired qualification. If your experience looks a little different from what we’ve identified and you think you can bring value to the role, we’d love to learn more about you.*At Solenis, we understand that our greatest asset is our people. That is why we offer competitive compensation, comprehensive benefits which include medical, dental, vision & 401K, and numerous opportunities for professional growth and development. So, if you are interested in working for a world-class company and enjoy solving complex challenges, whether in the lab or the field, consider joining our team.**Solenis is proud to be an Equal Opportunity Affirmative Action Employer, including Minorities / Women/ Veterans / Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.* *Should you require assistance in applying to this opportunity, please reach out to Solenis Talent Acquisition at [e-mail]*The expected compensation range for this position is between $80,730.00 and $118,404.00 plus discretionary bonuses. The exact compensation may vary based on your skills, experience and other factors permitted by law.