Retail Front End Supervisor - Full-Time

Burlington Stores, Inc.; San Jose (CA); On-site; USD 28,171 - 30,927; Full time

Benefits offered by this job

Growth Opportunities

Competitive Pay

Flexible Hours

15‑30% Associate Discount

Medical, Dental, and Vision Coverage

Employee Assistance Program

Life and Disability Insurance

Paid Time Off

Paid Holidays

401(k)

Job summary

Burlington Stores, Inc. is looking for a Full-Time Customer Service Supervisor in San Jose, CA. In this role, you will supervise store operations and lead a team to maximize sales through strong customer service. Ideal candidates will have supervisory experience and strong interpersonal skills.

This position offers benefits such as competitive pay, flexible hours, and opportunities for growth. Join us to make a positive impact in our community and work within a diverse team.

Qualifications

• At least 1 year of supervisory experience within an off‑price, big box, or a specialty environment.
• Strong interpersonal skills with a positive and engaging attitude.
• Ability to work a full‑time schedule including nights, weekends, and holidays as required.
• Ability to move/handle/lift store merchandise weighing 40 lbs. or more.

Responsibilities

• Supervise all store functions and associates while in the role of Manager on Duty.
• Maximize sales results through training, developing, and coaching of direct reports.
• Promote safety for customers and associates by adhering to company guidelines.
• Cultivate a diverse culture based on teamwork and collaboration.
• Provide exceptional, friendly, and professional service at all times.
• Assist in recruiting, interviewing, and onboarding new associates.

Skills

Supervisory experience

Interpersonal skills

Customer service

Job description

At Burlington, we embrace the many facets of diversity that strengthen our communities where we live and work every day. If you want to grow your retail career with a caring and inclusive organization, come join us as a Burlington Stores Full‑Time Customer Service Supervisor or Full‑Time Selling Floor Supervisor.

As a Retail Front End Supervisor, you’ll be an integral part of the store leadership team, working closely with Store Management in the areas of Merchandising, Customer Service, Operations, and Human Resources. This leadership position is the stepping‑stone to a management role within our expanding organization. Are you a self‑starter with the ability to supervise store operations efficiently and effectively? If you are a proven leader who understands the value of building strong teams and partnerships to drive results, this is the right opportunity for you!

Core Values

• Drive Results
• Trust & Respect Each Other
• Build Teams & Partnerships

Burlington Benefits

• Growth Opportunities
• Competitive Pay
• Flexible Hours
• 15‑30% Associate Discount
• Medical, Dental, and Vision Coverage
• Employee Assistance Program
• Life and Disability Insurance
• Paid Time Off
• Paid Holidays
• 401(k)

Key Responsibilities

• Supervise all store functions and associates while in the role of Manager on Duty.
• Maximize sales results through training, developing, and coaching of direct reports.
• Promote safety for both our customers and associates by adhering to company guidelines.
• Cultivate a diverse culture based on teamwork and collaboration.
• Solve issues/concerns, making informed decisions and supervising front‑end operations to ensure all customers are provided with exceptional, friendly, and professional service at all times.
• Reinforce our Asset Protection strategies to eliminate shortage.
• Assist in recruiting, interviewing, and onboarding new associates.
• Participate in weekly workload planning meetings.
• Drive Community Relations participation through company programs and partnerships.
• Coordinate meal and break periods and monitor schedule adherence.

Requirements

• At least 1 year of supervisory experience within an off‑price, big box, or a specialty environment.
• Strong interpersonal skills with a positive and engaging attitude.
• Ability to work a full‑time schedule including nights, weekends, and holidays as required.
• Ability to move/handle/lift store merchandise weighing 40 lbs. or more, as well as the ability to stand and walk for extended periods of time.

Base Pay: $20.45–$22.45 per hour.

Location: 01472 – San Jose, CA (375 N Capitol Ave, 95133).

Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.