Retail Front End Supervisor - Full-Time

Burlington Stores, Inc.; Fairfax (VA); On-site; USD 20,347 - 23,102; Full time

Benefits offered by this job

Growth Opportunities

Competitive Pay

Flexible Hours

15-30% Associate Discount

Medical, Dental, and Vision Coverage

Employee Assistance Program

Life and Disability Insurance

Paid Time Off

Paid Holidays

401(k)

Job summary

Burlington Stores, Inc. seeks a Full-Time Customer Service Supervisor in Fairfax, VA. This role involves supervising daily store operations, ensuring exceptional customer service, and maximizing sales performance. Candidates should have at least 1 year of supervisory experience in a retail setting and the ability to work full-time including nights and weekends. Offering benefits such as competitive pay between $14.77 – $16.77 per hour, flexible hours, and growth opportunities in an inclusive work environment.

Qualifications

• At least 1 year of supervisory experience within a retail environment.
• Ability to work full-time including nights, weekends, and holidays.
• Ability to lift merchandise weighing 40 lbs. or more.

Responsibilities

• Supervise store functions and associates as Manager on Duty.
• Maximize sales through training and coaching.
• Promote safety for customers and associates.
• Cultivate a diverse culture based on teamwork.
• Ensure outstanding customer service.
• Assist in recruiting and onboarding new associates.
• Coordinate meal and break periods.

Skills

Strong interpersonal skills

Positive and engaging attitude

Ability to supervise store operations

Problem-solving skills

Job description

At Burlington, we embrace the many facets of diversity that strengthen our communities where we live and work every day. If you want to grow your retail career with a caring and inclusive organization, come join us as a Full‑Time Customer Service Supervisor or Full‑Time Selling Floor Supervisor!

As a Retail Front End Supervisor, you’ll be an integral part of the store leadership team, working closely with Store Management in the areas of Merchandising, Customer Service, Operations, and Human Resources. This leadership position is the stepping‑stone to a management role within our expanding organization. Are you a self‑starter with the ability to supervise store operations efficiently and effectively? If you are a proven leader who understands the value of building strong teams and partnerships to drive results, this is the right opportunity for you!

Benefits

• Growth Opportunities
• Competitive Pay
• Flexible Hours
• 15-30% Associate Discount
• Medical, Dental, and Vision Coverage
• Employee Assistance Program
• Life and Disability Insurance
• Paid Time Off
• Paid Holidays
• 401(k)

Key Responsibilities

• Supervise all store functions and associates while in the role of Manager on Duty
• Maximize sales results through training, developing, and coaching of direct reports
• Promote safety for both our customers and associates by adhering to company guidelines
• Cultivate a diverse culture based on teamwork and collaboration
• Solve issues/concerns, making informed decisions and supervising the front‑end operations to ensure all Burlington customers are provided with exceptional, friendly, and professional customer service at all times
• Reinforce our company Asset Protection strategies to eliminate shortage
• Assist in recruiting, interviewing, and onboarding new associates
• Participate in weekly workload planning meetings
• Drive Community Relations participation through company programs and partnerships
• Coordinate meal and break periods and monitor schedule adherence

Requirements

• At least 1 year of supervisory experience within an off‑price, big box, or a specialty environment
• Strong interpersonal skills with a positive and engaging attitude
• Ability to work a full‑time schedule including nights, weekends and holidays as required
• Ability to move/handle/lift store merchandise weighing 40 lbs. or more, as well as the ability to stand and walk for extended periods of time

Base Pay: $14.77 – $16.77 per hour

Location: 00310 – Fairfax; 11284 James Swart Circle, 22030

The posting number is P1‑1077234‑2.

Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.