Retail Front End Supervisor - Full-Time

Burlington Stores, Inc.; Midlothian (IL); On-site; USD 23,419 - 26,174; Full time

Benefits offered by this job

Growth Opportunities

Competitive Pay

Flexible Hours

15-30% Associate Discount

Medical, Dental, and Vision Coverage

Employee Assistance Program

401(k) Plan

Paid Time Off

Paid Holidays

Paid sick time according to applicable law

Job summary

Burlington Stores, Inc. is seeking a Full-Time Customer Service Supervisor in Midlothian, Illinois. This role involves supervising store functions, maximizing sales through effective team management, and promoting customer safety. Ideal candidates will have at least 1 year of supervisory experience and possess strong interpersonal skills. The position offers competitive pay ranging from $17.00 to $19.00 per hour, along with various benefits such as flexible hours and a generous discount for associates.

Qualifications

• At least 1 year of supervisory experience within an off-price, big box, or specialty environment.
• Strong interpersonal skills with a positive and engaging attitude.
• Ability to work a full-time schedule including nights, weekends and holidays as required.
• Ability to move, handle, and lift store merchandise weighing 40 lbs. or more.

Responsibilities

• Supervise all store functions and associates while in the role of Manager on Duty.
• Maximize sales results through training, developing, and coaching of direct reports.
• Promote safety for customers and associates by adhering to company guidelines.
• Cultivate a diverse culture based on teamwork and collaboration.
• Resolve issues and supervise front-end operations to ensure exceptional customer service.
• Assist in recruiting, interviewing, and onboarding new associates.

Skills

Supervisory experience

Interpersonal skills

Positive attitude

Job description

At Burlington, we embrace the many facets of diversity that strengthen our communities where we live and work every day. If you want to grow your retail career with a caring and inclusive organization, come join us as a Burlington Stores Full-Time Customer Service Supervisor or Full-Time Selling Floor Supervisor.

As a Retail Front End Supervisor, you’ll be an integral part of the store leadership team, working closely with Store Management in the areas of Merchandising, Customer Service, Operations, and Human Resources. This leadership position is the stepping-stone to a management role within our expanding organization. Are you a self‑starter with the ability to supervise store operations efficiently and effectively? If you are a proven leader who understands the value of building strong teams and partnerships to drive results, this is the right opportunity for you!

Core Values

• Drive Results
• Trust & Respect Each Other
• Build Teams & Partnerships

Benefits

• Growth Opportunities
• Competitive Pay
• Flexible Hours
• 15-30% Associate Discount
• Medical, Dental, and Vision Coverage
• Employee Assistance Program
• Life and Disability Insurance
• Paid Time Off
• Paid Holidays
• 401(k) Plan
• Up to 12 days of paid time off annually
• Up to 8 paid holidays
• Paid sick time in accordance with applicable law
• 401(k) plan

Key Responsibilities

• Supervise all store functions and associates while in the role of Manager on Duty
• Maximize sales results through training, developing, and coaching of direct reports
• Promote safety for both our customers and associates by adhering to company guidelines
• Cultivate a diverse culture based on teamwork and collaboration
• Resolve issues and concerns, making informed decisions and supervising the front‑end operations to ensure all Burlington customers are provided with exceptional, friendly, and professional customer service at all times
• Reinforce our company Asset Protection strategies to eliminate shortage
• Assist in recruiting, interviewing, and onboarding new associates
• Participate in weekly workload planning meetings
• Drive Community Relations participation through company programs and partnerships
• Coordinate meal and break periods and monitor schedule adherence

Requirements

• At least 1 year of supervisory experience within an off-price, big box, or a specialty environment
• Strong interpersonal skills with a positive and engaging attitude
• Ability to work a full-time schedule including nights, weekends and holidays as required
• Ability to move, handle, and lift store merchandise weighing 40 lbs. or more, as well as the ability to stand and walk for extended periods of time

Pay and Location

Base Pay: $17.00 – $19.00 per hour.

Location: 00765 – Crestwood, 4971 Cal Sag Road, 60445.

Position Type: Regular Full‑Time.

Posting Number: P1-1077464‑11.

Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.