Retail Front End Supervisor - Full-Time

Burlington Stores, Inc.; Elgin (IL); On-site; USD 23,419 - 26,174; Full time

Benefits offered by this job

Flexible Hours

15-30% Associate Discount

Medical, Dental, and Vision Coverage

Life and Disability Insurance

401(k)

Job summary

Burlington Stores, Inc. is looking for a Full-Time Customer Service Supervisor in Elgin, IL. In this leadership role, you will supervise all store operations and associates, ensuring exceptional service and maximizing sales through effective training and coaching. Strong interpersonal skills and at least 1 year of supervisory experience are required.

The position offers competitive pay ranging from $17 to $19 per hour, along with comprehensive benefits including medical, dental, and paid time off. Join Burlington to advance your retail career in a growing organization.

Qualifications

• At least 1 year of supervisory experience within an off-price, big-box, or specialty environment.
• Strong interpersonal skills with a positive attitude.
• Ability to work full-time including nights, weekends, and holidays.

Responsibilities

• Supervise all store functions and associates while in the role of Manager on Duty.
• Maximize sales results through training and coaching of direct reports.
• Promote safety for customers and associates.
• Cultivate a diverse culture based on teamwork.
• Ensure exceptional customer service at all times.

Skills

Supervisory experience

Interpersonal skills

Team leadership

Problem-solving

Job description

At Burlington, we embrace the many facets of diversity that strengthen our communities where we live and work every day. If you want to grow your retail career with a caring and inclusive organization, come join us as a Burlington Stores Full-Time Customer Service Supervisor or Full-Time Selling Floor Supervisor.

As a Retail Front End Supervisor, you’ll be an integral part of the store leadership team, working closely with Store Management in the areas of Merchandising, Customer Service, Operations, and Human Resources. This leadership position is the stepping‑stone to a management role within our expanding organization. Are you a self‑starter with the ability to supervise store operations efficiently and effectively? If you are a proven leader who understands the value of building strong teams and partnerships to drive results, this is the right opportunity for you!

Core Values

• Drive Results
• Trust & Respect Each Other
• Build Teams & Partnerships

Burlington Benefits

• Growth Opportunities
• Competitive Pay
• Flexible Hours
• 15‑30% Associate Discount
• Medical, Dental, and Vision Coverage
• Employee Assistance Program
• Life and Disability Insurance
• Paid Time Off
• Paid Holidays
• 401(k)

Key Responsibilities

• Supervise all store functions and associates while in the role of Manager on Duty
• Maximize sales results through training, developing, and coaching of direct reports
• Promote safety for both customers and associates by adhering to company guidelines
• Cultivate a diverse culture based on teamwork and collaboration
• Solve issues/concerns, making informed decisions and supervising the front‑end operations to ensure all Burlington customers are provided with exceptional, friendly, and professional customer service at all times
• Reinforce our company Asset Protection strategies to eliminate shortage
• Assist in recruiting, interviewing, and onboarding new associates
• Participate in weekly workload planning meetings
• Drive Community Relations participation through company programs and partnerships
• Coordinate meal and break periods and monitor schedule adherence

Requirements

• At least 1 year of supervisory experience within an off‑price, big‑box, or specialty environment
• Strong interpersonal skills with a positive and engaging attitude
• Ability to work a full‑time schedule including nights, weekends, and holidays as required
• Ability to move/handle/lift store merchandise weighing 40 lbs. or more, and to stand and walk for extended periods of time

At Burlington we’re opening more stores nationwide to provide you with even more locations to enjoy our amazing prices on the brands and styles you love. As we grow, you can too through a variety of training and development opportunities!

Come join our team. You’ll enjoy a competitive wage, flexible hours, and an associate discount. Burlington’s benefits package includes medical, dental, and vision coverage, life and disability insurance. Full‑time associates may also be eligible for up to 12 days of paid time off annually, up to 8 paid holidays, paid sick time in accordance with applicable law, and a 401(k) plan. We are a rapidly growing brand and provide a variety of training and development opportunities so our associates can grow with us.

Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.

Base Pay

$17 per hour – $19 per hour

Location

Elgin, IL 60123 – 250 S. Randall Rd

Posting Information

Posting Number: P1-1077450-3