Retail Front End Supervisor - Full-Time

Burlington Stores; Holyoke (MA); On-site; Full time

Job summary

Join a forward-thinking retail organization as a Full-Time Customer Service Supervisor! This role is a vital part of the leadership team, focusing on merchandising, operations, and human resources. You will lead and develop a team, ensuring exceptional customer service while promoting a culture of teamwork and diversity. With a commitment to employee growth, this position offers competitive pay and flexible hours. If you have a passion for retail and leadership, this is the perfect opportunity to advance your career in a supportive and inclusive environment.

Benefits

Growth Opportunities

Competitive Pay

Flexible Hours

15-30% Associate Discount

Medical, Dental, and Vision Coverage

Employee Assistance Program

Life and Disability Insurance

Paid Time Off

Paid Holidays

401 (k)

Qualifications

• 1+ years of supervisory experience in retail.
• Strong interpersonal skills and ability to engage positively.

Responsibilities

• Supervise store functions and associates as Manager on Duty.
• Maximize sales through training and coaching of team members.
• Promote safety and ensure exceptional customer service.

Skills

Supervisory Skills

Interpersonal Skills

Customer Service

Job description

At Burlington, we embrace the many facets of diversity that strengthen our communities where we live and work every day. If you want to grow your retail career with a caring and inclusive organization, come join us as a Burlington Stores Full-Time Customer Service Supervisor or Full-Time Selling Floor Supervisor!

As a Retail Front End Supervisor, you’ll be an integral part of the store leadership team, working closely with Store Management in the areas of Merchandising, Customer Service, Operations, and Human Resources. This leadership position is the stepping-stone to a management role within our expanding organization. Are you a self-starter with the ability to supervise store operations efficiently and effectively? If you are a proven leader who understands the value of building strong teams and partnerships to drive results, this is the right opportunity for you!

At Burlington, we live by our Core Values:

1. Drive Results
2. Trust & Respect Each Other
3. Build Teams & Partnerships

Burlington Benefits:

1. Growth Opportunities
2. Competitive Pay
3. Flexible Hours
4. 15-30% Associate Discount
5. Medical, Dental, and Vision Coverage
6. Employee Assistance Program
7. Life and Disability Insurance
8. Paid Time Off
9. Paid Holidays
10. 401 (k)

Key Responsibilities:

1. Supervise all store functions and associates while in the role of Manager on Duty
2. Maximize sales results through training, developing, and coaching of direct reports
3. Promote safety for both our customers and associates by adhering to company guidelines
4. Cultivate a diverse culture based on teamwork and collaboration
5. Solve issues/concerns, making informed decisions and supervising the front-end operations to ensure all Burlington customers are provided with exceptional, friendly, and professional customer service at all times
6. Reinforce our company Asset Protection strategies to eliminate shortage
7. Assist in recruiting, interviewing, and onboarding new associates
8. Participate in weekly workload planning meetings
9. Drives Community Relations participation through company programs and partnerships
10. Coordinate meal and break periods and monitor schedule adherence

Requirements:

1. At least 1 year of supervisory experience within an off-price, big box, or a specialty environment
2. Strong interpersonal skills with a positive and engaging attitude
3. Ability to work a full-time schedule including nights, weekends and holidays as required
4. Ability to move/handle/lift store merchandise weighing 40 lbs. or more, as well as the ability to stand and walk for extended periods of time

Come join our team. You’re going to like it here!

You will enjoy a competitive wage, flexible hours, and an associate discount. Burlington's benefits package includes medical, dental, and vision coverage including life and disability insurance. Full time associates may also be eligible for up to 12 days of paid time off annually, up to 8 paid holidays, paid sick time in accordance with applicable law, and a 401(k) plan. We are a rapidly growing brand and provide a variety of training and development opportunities so our associates can grow with us.

Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.

Base Pay: $17 per hour - $19 per hour

Location 00577 - Holyoke
Posting Number P1-1077416-4
Address 50 Holyoke St
Zip Code 01040
Position Type Regular Full-Time
Career Site Category Store Associate
Position Category Retail Store
Base Pay $17 - $19 per hour