Retail Front End Supervisor - Full-Time

Burlington Stores; Bolingbrook (IL); On-site; USD 23,419 - 26,174; Full time

Benefits offered by this job

Growth Opportunities

Competitive Pay

Flexible Hours

15-30% Associate Discount

Medical, Dental, and Vision Coverage

Employee Assistance Program

Life and Disability Insurance

Paid Time Off

Paid Holidays

401(k)

Job summary

Burlington Stores in Bolingbrook, IL is hiring for a Full-Time Customer Service Supervisor or Full-Time Selling Floor Supervisor. You will join store leadership to oversee merchandising, customer service, operations, and HR, serving as a key link between associates and management.

The role emphasizes training and coaching, ensuring safety, and delivering exceptional service while driving sales. Benefits include competitive pay, flexible hours, and extensive employee perks.

Qualifications

• Minimum 1 year of supervisory experience in a retail environment.
• Strong interpersonal skills and a positive attitude.
• Ability to work full-time including nights, weekends and holidays; physical ability to lift 40 lbs and stand for long periods.

Responsibilities

• Supervise store functions and associates as Manager on Duty.
• Train, develop, and coach direct reports to maximize sales.
• Promote safety and uphold company guidelines.
• Foster a diverse, team-based culture and partner with store management.
• Handle issues and make informed decisions to ensure excellent customer service.
• Support asset protection initiatives to reduce shrink.
• Assist in recruiting, interviewing, and onboarding new staff.
• Participate in workload planning and community relations activities.

Skills

Leadership

Customer service

Staff training

Coaching

Merchandising

Operations

People management

Job description

At Burlington, we embrace the many facets of diversity that strengthen our communities where we live and work every day. If you want to grow your retail career with a caring and inclusive organization, come join us as a Burlington Stores Full-Time Customer Service Supervisor or Full-Time Selling Floor Supervisor!

As a Retail Front End Supervisor, you’ll be an integral part of the store leadership team, working closely with Store Management in the areas of Merchandising, Customer Service, Operations, and Human Resources. This leadership position is the stepping-stone to a management role within our expanding organization. Are you a self-starter with the ability to supervise store operations efficiently and effectively? If you are a proven leader who understands the value of building strong teams and partnerships to drive results, this is the right opportunity for you!

Core Values

• Drive Results
• Trust & Respect Each Other
• Build Teams & Partnerships

Benefits

• Growth Opportunities
• Competitive Pay
• Flexible Hours
• 15-30% Associate Discount
• Medical, Dental, and Vision Coverage
• Employee Assistance Program
• Life and Disability Insurance
• Paid Time Off
• Paid Holidays
• 401(k)

Key Responsibilities

• Supervise all store functions and associates while in the role of Manager on Duty
• Maximize sales results through training, developing, and coaching of direct reports
• Promote safety for both our customers and associates by adhering to company guidelines
• Cultivate a diverse culture based on teamwork and collaboration
• Solve issues/concerns, making informed decisions and supervising the front-end operations to ensure all Burlington customers are provided with exceptional, friendly, and professional customer service at all times
• Reinforce our company Asset Protection strategies to eliminate shortage
• Assist in recruiting, interviewing, and onboarding new associates
• Participate in weekly workload planning meetings
• Drive Community Relations participation through company programs and partnerships
• Coordinate meal and break periods and monitor schedule adherence

Requirements

• At least 1 year of supervisory experience within an off‑price, big‑box, or a specialty environment
• Strong interpersonal skills with a positive and engaging attitude
• Ability to work a full‑time schedule including nights, weekends and holidays as required
• Ability to move/handle/lift store merchandise weighing 40 lbs. or more, as well as the ability to stand and walk for extended periods of time

At Burlington we’re opening more stores nationwide to provide you with even more locations to enjoy our amazing prices on the brands and styles you love. As we grow, you can too through a variety of training and development opportunities!

Our store teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.

Base Pay

$17 per hour – $19 per hour

Location: 01050 - Bolingbrook

Posting Number: P1-1077641-6

Address: 257 N Weber Rd

Zip Code: 60490

Position Type: Regular Full-Time

Career Site Category: Store Associate

Position Category: Retail Store