Retail Framing Specialist: Create Custom Art Solutions

Michaels Stores; Fort Collins (CO); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

401(k) with employer match

Employee Assistance Program

Medical/Dental/Vision coverage

Tuition assistance

Job summary

The Michaels Companies Inc. in Fort Collins, CO is seeking a customer-facing team member to build relationships, guide customers through framing solutions, and ensure a well-merchandised, in-stock store.

You will handle sales, checkout, and omni-channel processes while supporting framing operations. Typical duties include completing framing orders with quality and timeliness, training teammates, and upholding SOPs and safety programs.

Qualifications

• Basic computer skills and basic measuring skills.
• Ability to operate the framing equipment and glass cutter.

Responsibilities

• Adhere to Standard Operating Procedures (SOP’s) and Company programs to ensure compliance to applicable laws and requirements; execute Company policies and standards
• Embrace and execute personal designer by using Elevated ABC Deliver to build relationships with all customers while creating Custom Framing solutions
• Deliver sales and production results
• Act in lead capacity in the absence of the Framing Manager
• Be a resource to assist and train other Team Members
• Support and assist Framing Manager in driving KPI’s achievement
• Complete framing orders with a high degree of quality and on time
• Maintain the ready made frame department and other assigned areas including SISO and Directed Replenishment
• Deliver friendly customer service; help customers shop and find what they are looking for; provide a well merchandised and in-stock store for the customer to shop
• Provide a fast and friendly check out experience while adhering to cash handling standards
• Follow Standard Operating Procedures (SOPs) and Company programs
• Support shrink and safety programs
• Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization’s vision and values; projects a positive image and serves as a role model for others
• Participate in the truck un-load and stocking processes to ensure truck standards are followed and completed within budget
• Operate cash register and execute cash handling to standards
• Acknowledge customers, help locate product and provide solutions
• Engage customers on benefits of Rewards and complete enrollments
• Educate customer on Voice of Customer (VOC) survey
• Assist with Omni channel processes

Skills

Basic computer skills

Tools

Framing equipment

Glass cutter

Job description

The Michaels Companies Inc. in Fort Collins, CO is seeking a customer-facing team member to build relationships, guide customers through framing solutions, and ensure a well-merchandised, in-stock store.

You will handle sales, checkout, and omni-channel processes while supporting framing operations. Typical duties include completing framing orders with quality and timeliness, training teammates, and upholding SOPs and safety programs.