Retail Floor Manager

Nebraska Furniture Mart, Inc.; Cedar Park (TX); On-site; USD 64,000 - 80,000; Full time

Job summary

NFM is seeking a Floor Manager to lead and coach our sales team, ensuring adequate staffing and proactive problem-solving. You will back the sales staff in closing deals and providing pricing, while training and guiding staff toward growth and higher performance.

Ideal candidates have supervisory experience, strong communication and negotiation skills, and the ability to work flexible hours including nights and weekends based on business needs.

Qualifications

• Bachelor's degree in business or related field.
• 1 year of supervisory or leadership experience.
• 3 years of sales experience (retail experience preferred).
• Experience as an NFM shadow trainer preferred.
• Product knowledge is preferred.
• Microsoft Office proficiency is preferred.
• Excellent communication, customer service and interpersonal skills.
• Excellent negotiation skills.
• Decision making, problem solving, and time management skills.
• Professional appearance, positive attitude, sense of urgency, desire to grow, team player and caring.
• Ability to work night, weekend and/or early morning hours based on business needs.
• Pre-employment screening includes, but isn't limited to, criminal background check.

Responsibilities

• Manage: Ensure adequate staffing and monitor traffic of customers and attendance, breaks/meals of sales staff.
• Assist: Help sales staff in closing difficult sales and providing pricing.
• Train: Support the growth and development of your sales staff by scheduling training and leading by example.
• Observe: Check in with staff regularly and communicate what is expected of them. Provide continual feedback.
• Support: Hold staff accountable and share responsibility for reaching division measures.
• Report: Meet goals and control expenses and turnover.

Skills

Communication

Customer service

Interpersonal skills

Negotiation

Decision making

Problem solving

Time management

Team player

Education

Bachelor's Degree in Business or related field

Tools

Microsoft Office

Job description

Pay Range: $64,306 - 79,740 annually

Job Description:

Your Piece of the Puzzle Are you a natural born coach? NFM's Floor Manager role is all about observing, coaching, and supporting our sales staff. Your main objective will be to ensure adequate staffing and backing the sales staff in proactive problem-solving, while providing constructive feedback for growth.

Your work will directly impact our ability to help people create a lifestyle they love, for the people they love- because that's what we love.

Job Duties:

A Day in the Life

• Manage: Ensure adequate staffing and monitor traffic of customers and attendance, breaks/meals of sales staff
• Assist: Help sales staff in closing difficult sales and providing pricing
• Train: Support the growth and development of your sales staff by scheduling training and leading by example
• Observe: Check in with staff regularly and communicate what is expected of them. Provide continual feedback
• Support: Hold staff accountable and share responsibility for reaching division measures
• Report: Meet goals and control expenses and turnover

Qualifications: Can You Check These Boxes?

• Bachelor's Degree in Business or related field
• 1 year of supervisory or leadership experience (e.g. shadow trainer, volunteer organization leader).
• 3 years of sales experience (retail sales experience is preferred).
• Experience as an NFM shadow trainer preferred.
• Product knowledge is preferred.
• PC experience with Microsoft Office proficiency is preferred.
• Excellent communication, customer service and interpersonal skills.
• Excellent negotiation skills.
• Decision making, problem solving, and time management skills.
• Professional appearance, positive attitude, sense of urgency, desire to grow, team player and caring.
• Ability to work night, weekend and/or early morning hours based on business needs.
• Pre-employment screening includes, but isn't limited to, criminal background check