Retail Floor Leader: Elevate Customer Experience

Nike; Lancaster (Lancaster County); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Discounts up to 50% for you and family

PTO and Holiday Pay

401(k) Plan eligibility (20+ hrs)

Health Savings Accounts / Flexible SAV

Employee Stock Purchase Plan (ESPP)

Employee Assistance Program (EAP)

Tuition Reimbursement up to $5,250/yr

Job summary

Nike Factory Store Lancaster in Lancaster, PA is seeking a Retail Supervisor to lead a high-volume store team. You will focus on delivering exceptional customer service, training staff, and ensuring smooth daily operations in a fast-paced retail environment.

The role requires 18+ years old, 1 year of retail experience, and flexibility to work nights, weekends, and holidays. You will help customers choose products, manage cash, and maintain compelling displays while upholding Nike’s Service

Qualifications

• 1 year of retail or consumer service experience.
• Must be at least 18 years old.
• Flexibility to work nights, weekends and holidays.
• Use customer service authentically to ensure customers feel seen and understood in our stores.
• Ability to learn and train on the latest products and technologies.
• Physical requirements include the ability to bend, squat, reach, climb a ladder and stand for extended periods.

Responsibilities

• Being enthusiastic, excited, and knowledgeable about NIKE products and services to best support customer needs.
• Bringing your positive attitude and passion to your teammates and customers every day.
• Lead by example and deliver service in line with Nike’s Service Principles to bring the consumer journey to life.
• Making customers feel welcome, that you care about their wants and needs, and exceed their expectations at every step of their journey
• Playing by the rules and being professional, demonstrating integrity, reliability, and kindness
• Operating a cash register, shipping, and receiving duties, stocking products, cleaning and building visual displays with or without accommodations
• Showing up for your teammates by attending store events

Skills

Retail experience

Customer service

Flexibility

Cash handling

Product knowledge

Physical stamina

Job description

Nike Factory Store Lancaster in Lancaster, PA is seeking a Retail Supervisor to lead a high-volume store team. You will focus on delivering exceptional customer service, training staff, and ensuring smooth daily operations in a fast-paced retail environment.

The role requires 18+ years old, 1 year of retail experience, and flexibility to work nights, weekends, and holidays. You will help customers choose products, manage cash, and maintain compelling displays while upholding Nike’s Service