Retail Floor Lead & Performance Coach

Goodwill-Industries-of-Southeastern-Louisiana; New Orleans (LA); On-site; USD 19,286 - 30,307; Full time

Job summary

Goodwill-Industries-of-Southeastern-Louisiana is seeking a Sales Floor Lead to help manage daily store operations and drive sales within budget and company standards. You will supervise staff during shifts, model professional behavior, and ensure customer service excellence while maintaining a clean, safe shopping environment.

Responsibilities include cash handling, maintaining merchandise rotation, training new hires, and supporting the Store Manager with expense control and visual

Qualifications

• High School diploma or GED; 6 months supervisory experience or 90 days in the service industry.
• Must read, write and communicate clearly in English.
• Retail training completed.

Responsibilities

• Operate the cash register to total sales, accept payment, authorize returns and credits.
• Ensure proper rotation of store merchandise and keep floor stock adequate.
• Assist in training and mentoring of sales associates and supervise during shifts.
• Maintain a clean, safe store environment and record/store transactions accurately.
• Support Store Manager in controlling expenses and achieving sales goals.

Skills

Supervisory skills

Customer service

Cash handling

English proficiency

Education

High School diploma or GED

Job description

Goodwill-Industries-of-Southeastern-Louisiana is seeking a Sales Floor Lead to help manage daily store operations and drive sales within budget and company standards. You will supervise staff during shifts, model professional behavior, and ensure customer service excellence while maintaining a clean, safe shopping environment.

Responsibilities include cash handling, maintaining merchandise rotation, training new hires, and supporting the Store Manager with expense control and visual