Retail Floor Associate - Customer Focus

Goodwill of the Finger Lakes; Town of Cicero (NY); On-site; USD 32,000 - 42,000; Full time

Job summary

Goodwill of the Finger Lakes is seeking a Sales Floor Team Member to join our team in a fast-paced retail environment. You will help keep the sales floor stocked, organized, and welcoming while delivering outstanding customer service to shoppers and donors.

You will operate the cash register, handle transactions accurately, and promote the Round-Up program. The role emphasizes teamwork, reliability, and a positive attitude to support our mission of elevating people, community, and planet.

Qualifications

• High school diploma or GED required or preferred.
• Excellent communication skills and ability to interact professionally with customers.
• Willingness to learn and contribute to a positive workplace culture.

Responsibilities

• Stock the sales floor with newly processed merchandise, fitting room returns, and new goods.
• Merchandise and organize products to create an appealing shopping experience.
• Conduct ongoing quality checks to ensure merchandise is clean, presentable, and ready for sale.
• Remove merchandise from the sales floor as needed to maintain quality standards and proper inventory rotation.
• Greet customers warmly and enthusiastically, assisting with locating and selecting merchandise.
• Address customer questions and concerns in a courteous manner; seek leadership support when needed.
• Operate the cash register, process transactions accurately, and properly package merchandise.
• Promote Goodwill's Round-Up Program.
• Maintain an accurate cash drawer and follow cash-handling procedures.
• Keep the sales floor, displays, work areas, and facilities clean, safe, and organized.
• Crosstrain in other store functions and perform additional duties as assigned.

Skills

Interpersonal communication

Customer service

Teamwork

Attention to detail

Cash handling

Education

High school diploma or GED

Job description

Goodwill of the Finger Lakes is seeking a Sales Floor Team Member to join our team in a fast-paced retail environment. You will help keep the sales floor stocked, organized, and welcoming while delivering outstanding customer service to shoppers and donors.

You will operate the cash register, handle transactions accurately, and promote the Round-Up program. The role emphasizes teamwork, reliability, and a positive attitude to support our mission of elevating people, community, and planet.