Retail Customer Experience Associate

Goodwill of the Finger Lakes; Town of Victor (NY); On-site; USD 17,000 - 22,000; Full time

Job summary

Goodwill of the Finger Lakes is seeking a Sales Floor Team Member to help stock, organize, and maintain an inviting shopping environment while delivering outstanding customer service. You will greet customers, assist with merchandise selection, and operate the cash register in a fast-paced retail setting.

The role supports programs and services that strengthen the community, with opportunities to learn, grow, and contribute to Goodwill's mission of elevating people, community, and planet for a

Qualifications

• High school diploma or GED preferred.
• Previous retail or customer service experience preferred, but not required.
• Strong interpersonal and communication skills.
• Ability to work independently and as part of a team.
• Commitment to providing exceptional customer service.
• Willingness to learn new skills and contribute to a positive workplace culture.

Responsibilities

• Stock the sales floor with newly processed merchandise, fitting room returns, and new goods.
• Merchandise and organize products to create an appealing shopping experience.
• Conduct ongoing quality checks to ensure merchandise is clean, presentable, and ready for sale.
• Remove merchandise from the sales floor as needed to maintain quality standards and proper inventory rotation.
• Greet customers warmly and enthusiastically, providing assistance with locating and selecting merchandise.
• Address customer questions and concerns in a courteous and respectful manner, seeking support from leadership when needed.
• Operate the cash register, accurately process transactions, and properly package merchandise.
• Promote Goodwill's Round-Up Program.
• Maintain an accurate cash drawer and follow all cash-handling procedures.
• Keep the sales floor, displays, work areas, and facilities clean, safe, and organized.
• Crosstrain in other store functions and perform additional duties as assigned.

Skills

Interpersonal skills

Communication skills

Education

High school diploma or GED

Job description

Goodwill of the Finger Lakes is seeking a Sales Floor Team Member to help stock, organize, and maintain an inviting shopping environment while delivering outstanding customer service. You will greet customers, assist with merchandise selection, and operate the cash register in a fast-paced retail setting.

The role supports programs and services that strengthen the community, with opportunities to learn, grow, and contribute to Goodwill's mission of elevating people, community, and planet for a