Retail Fishing Manager – Houston, TX

Orvis Company; Houston (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Performance-based bonus

Job summary

Orvis Company in Houston is seeking a Retail Fishing Manager to support the Store Manager in building a high-performing fly-fishing department onsite. You will recruit, train, and coach associates while delivering world-class customer service and guiding customers in gear and techniques.

Strong leadership, product knowledge, and a passion for the outdoors will help you engage the local fly-fishing community through education and events and drive store success.

Qualifications

• Experience leading a retail team in a fast-paced store.
• Strong knowledge of fly fishing gear and techniques.
• Proven track record in achieving sales goals.
• Excellent customer service and communication skills.

Responsibilities

• Support the Store Manager in recruiting, training, and developing associates.
• Oversee fly-fishing department operations and merchandising.
• Lead by example on the sales floor to deliver world-class service.
• Educate customers through demonstrations and group lessons.

Skills

Fly fishing

Team leadership

Retail sales

Customer service

Product knowledge

Job description

We are seekinga RETAIL FISHING MANAGER to join the Orvis Team! This is an onsite position.

As an Orvis Retail Fishing Manager, you support the Store Manager in recruiting, developing, and encouraging the team of associates to inspire customers to love the adventure and wonder in nature. You oversee all aspects of the fly-fishing department, where the soul of the brand comes to life. As a sales floor leader, you embody Orvis core values as you deliver world-class customer service, whether it is outfitting a customer for the trip of a lifetime or teaching a group of new fly fishers how to cast for the first time. Your relationship with the community is not bound within the walls of the store - you actively engage fly fishers of all skill levels through education, support, and genuine enthusiasm.

For more than 165 years the Orvis name has stood for outdoor traditions, quality, and customer satisfaction. At Orvis, we do not sell what we, ourselves, would not be proud to own or give as a gift. Our associates deserve to be proud of our service and our products, and we rely on every associate to apply our “pride of ownership” credo to drive our quality. “Good enough” is not our standard. We need to strive for perfection in our products and customer service, to propel our growth and the pride that will fuel our team.

Position Interfaces

This position reports to the Retail Store Manager.

Responsibilities

• You empower your team to deliver world-class customer service through empathy, critical thinking, and customer centricity
• You are an ambassador of the brand, aligned with the Orvis Vision, Mission, Core Values, and Culture
• You have in-depth knowledge of our products and services and serve as point person for training fly fishing associates on technical product knowledge, rigging, and instruction
• You lead by example as a sales professional, engaging customers in all departments throughout the store
• You are entrepreneurial and able to leverage assets across Orvis’ omnichannel retail platform
• You communicate the Orvis brand and its lifestyle through creative and effective presentations, maintain visual standards, and maximize sell-thru by product placement and signage
• In coordination with the Store Manager, you recruit, develop, train, and coach associates who are bought into the company’s vision and mission, and create a pathway for growth

Competencies and Requirements

• Independent leaders who can learn on the fly, demonstrate integrity and mutual respect, and create a fun and energetic store vibe
• Passion for the outdoors with strong expertise in fly fishing and fly tying, and a love for sharing knowledge
• Excellent retail business acumen including selling skills, visual presentation, and sales analysis
• Ability to handle ambiguity, use sound judgement, and solve problems for customers and associates
• Up‑to‑date computer skills with the aptitude to learn and utilize business programs as well as the ability to teach these programs to the team
• Physical strength to reach, move, and handle merchandise in high and low areas, lift up to 30 pounds, and the stamina to execute floor sets
• Physical ability to be on feet (standing/walking) for extended periods of time

Desired Qualifications

• Merchandising experience
• Knowledge of upland hunting

Orvis Company associates take pride in our world-class service and products, treating customers, vendor partners, and each other with integrity and mutual respect. We work in a supportive, team-oriented environment, focusing on performance, continuous improvement, and exceeding our customers’ expectations – both internal and external. The Orvis Company and our associates are committed to giving back to our communities and protecting nature.

About Orvis

In 1856, Charles Orvis founded the Orvis Company in Manchester, Vermont, offering the finest fly fishing equipment, and priding himself on customer satisfaction and service. Today, along with our world famous fly‑fishing gear, Orvis offers distinctive clothing, home furnishings, gifts, and dog products. Each item is rooted in our heritage of authenticity and the outdoors, and is backed with a no‑questions‑asked guarantee. With our flagship retail store located in the same Vermont village as the original store since 1856, we offer experience and knowledge that no other retail company can. Each day we strive to apply what we know and learn to bring our customers even better service and products tomorrow.

Orvis is headquartered in beautiful Southwestern Vermont with operations in Roanoke, Virginia and the U.K. We firmly believe that the only way for Orvis to achieve its vision to be the most respected lifestyle brand in America, is to have a company culture that is supportive and inspiring to the individuals that will get us there.

Orvis offers competitive compensation commensurate with scope of responsibilities and experience required; plus a comprehensive benefits package including medical/dental/vision coverage, life insurance, 401K, generous associate discounts, and other excellent benefits.

This position is eligible for a performance‑based bonus.

Orvis is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other status protected by applicable law.