Retail Floor Sales Associate: Part-Time

VANCE OUTDOORS INC; Lebanon (OH); On-site; USD 16,531 - 20,664; Full time

Job summary

VANCE OUTDOORS INC. is seeking a Sales Associate to assist customers with purchases and provide product information. The role involves handling inventory, processing sales, and ensuring a positive shopping experience.

Responsibilities include customer service, reporting issues to management, and maintaining store presentation and safety standards. This position offers full-time hours in Lebanon, OH with opportunities to contribute to a busy outdoor gear department.

Qualifications

• High school diploma or equivalent; related experience is a plus.
• Strong customer service, communication and problem-solving abilities.
• Familiarity with inventory and order processing systems.

Responsibilities

• Assist customers with purchases and product information.
• Handle customer and employee issues and communicate with management.
• Assist with inventory movement between warehouse and sales floor.
• Maintain a clean, safe and organized sales area.
• Quote prices, describe features, and process sales orders.
• Support compliance with policies and security guidelines.

Skills

Customer Service

Teamwork

Problem Solving

Attention to Detail

Education

High school diploma or GED

Tools

Inventory software

Order processing systems

Job description

Job Title

Sales Associate

Location

Lebanon, OH 45036

Company

VANCE OUTDOORS INC.

Summary

This position is primarily responsible for assisting customers in their purchase of company products and services by performing the following duties.

Key Responsibilities

• Handles all aspects of customer service (internal and external customers alike)
• Handles customer and employee issues, communicating concerns to management
• Assists with inventory to and from the warehouse and sales floor
• Promotes a positive culture within the department/store
• Works with customers to ensure a positive shopping experience
• Handles inbound calls
• Provides and collects required paperwork and forms following all ATF guidelines, ensuring accuracy of data collected
• Maintains required paperwork
• Quotes price and describes features of product items
• Emphasizes salable features, credit terms, and prepares sales orders for obtained orders
• Stocks products on the sales floor
• Cleans and organizes work areas
• Enforces safety, health, and security rules
• Adheres to all company policies and procedures
• All other duties as required by management

Accountability

Is accountable for sales and quality control.

Competencies

• Intellectual
  • Analytical – Synthesizes complex or diverse information; collects and researches data
  • Design – Demonstrates attention to detail
  • Problem Solving – Identifies and resolves problems in a timely manner; develops alternative solutions
  • Project Management – Communicates changes and progress; completes projects on time and within budget
  • Technical Skills – Pursues training and development opportunities; builds knowledge and skills; shares expertise with others
• Interpersonal
  • Customer Service – Responds promptly to customer needs; meets commitments
  • Interpersonal Skills – Solves conflict, maintains confidentiality, listens without interrupting, stays open to new ideas
  • Oral Communication – Speaks clearly and persuasively; listens and clarifies; participates in meetings
  • Written Communication – Writes clearly; edits for spelling and grammar; varies style to meet needs
  • Teamwork – Balances team and individual responsibilities; gives and welcomes feedback; supports team effort
• Leadership
  • Visionary Leadership – Inspires respect and trust; mobilizes others to fulfill vision
  • Leadership – Exhibits confidence; inspires and motivates others to perform well
• Organization
  • Business Acumen – Demonstrates knowledge of market and competition
  • Diversity – Shows respect for cultural differences
  • Ethics – Treats people with respect; upholds organizational values
  • Organizational Support – Follows policies and procedures; completes tasks correctly and on time
• Self‑Management
  • Judgment – Supports and explains reasoning; includes appropriate people in decisions; makes timely decisions
  • Motivation – Sets and achieves challenging goals; demonstrates persistence
  • Planning/Organizing – Uses time efficiently; sets goals and schedules tasks
  • Professionalism – Approaches others tactfully; treats others with respect; follows through on commitments
  • Quality – Demonstrates accuracy; seeks ways to improve and promote quality
  • Quantity – Meets productivity standards; completes work promptly; works quickly
  • Safety And Security – Observes procedures; reports unsafe conditions; uses equipment properly
  • Adaptability – Adapts to changes; manages competing demands; handles unexpected events
  • Attendance/Punctuality – Consistently at work and on time; covers responsibilities when absent
  • Dependability – Follows instructions; takes responsibility; keeps commitments; commits to long hours when necessary
  • Initiative – Volunteers readily; undertakes self‑development; seeks increased responsibilities
  • Innovation – Displays originality; meets challenges with resourcefulness; proposes innovative ideas and approaches

Qualifications

• Education and Experience
  • High school diploma or general education degree (GED); or 1–3 months related experience and/or training; or equivalent combination of education and experience
• Language Skills
  • Ability to read and comprehend simple instructions, short correspondence, and memos
  • Ability to write simple correspondence
  • Ability to present information in one‑on‑one and small‑group situations to customers, clients, and other employees
• Mathematical Skills
  • Ability to add, subtract, multiply, and divide using whole numbers, fractions, and decimals
  • Ability to compute rate, ratio, percent, and interpret bar graphs
• Reasoning Ability
  • Application of common sense to carry out detailed, but uncomplicated, written or oral instructions
  • Ability to deal with problems involving few concrete variables in standard situations
• Computer Skills
  • Knowledge of inventory software and order processing systems
• Physical Demands
  • Regularly required to stand, walk, use hands for finger, handle, or feel; reach with hands and arms; talk or hear; stoop, kneel, crouch, or crawl; climb or balance or smell
  • Regularly lift and/or move up to 25 pounds; frequently lift and/or move up to 50 pounds; occasionally lift and/or move more than 100 pounds
  • Requires close, distance, color vision and depth perception; ability to adjust focus
• Work Environment
  • Regular exposure to explosives, moving mechanical parts, fumes or airborne particles, outside weather conditions, extreme cold and heat
  • Noise level usually moderate