Retail Facilities Manager

AECOM; San Jose (CA); On-site; USD 107,000 - 162,000; Full time

Job summary

A leading company is seeking a Retail Facilities Manager in San Jose, CA. This role demands proven experience in facilities management with a focus on maximizing the operational excellence of retail environments. Responsibilities include overseeing facilities services, engaging with store needs, and managing budgets to ensure high-quality operational support. The ideal candidate will possess strong communication and supervisory skills, and be adept at coordinating maintenance efforts to enhance the customer experience. This position offers a competitive salary and comprehensive benefits.

Benefits

Comprehensive medical and dental coverage

Retirement benefits

Discounted products and free services

Educational reimbursement

Stock purchase options

Qualifications

• 7+ years in construction/facilities management focused on retail spaces.
• Experience creating Preventative Maintenance plans.
• Management of contractors and vendors.

Responsibilities

• Oversee all facilities services for Apple retail stores in the region.
• Conduct regular site visits and support store needs.
• Manage Opex and Capex budgets for respective Geo.

Skills

Facilities Management

Collaboration

Budget Management

Customer Service

Problem-Solving

Education

Bachelor’s Engineering degree in Mechanical, Electrical, Industrial, or Construction Management

Job description

Retail Facilities Manager

**San Jose, California, United States**

**Corporate Functions**

**Summary**

Posted: **Jun 05, 2025**

Weekly Hours: **40**

Role Number: **200607822**

In Places, we don’t sit back and let things happen, we make things happen, and we do this in service to all Apple employees and customers! Our team is a diverse and nimble group that manages and provides services to Apple’s Retail stores and workplaces. We develop and run Apple’s global real estate portfolio, lead all related capital construction projects, provide outstanding facilities, and site services, develop and lead sustainability initiatives to reduce the environmental impact of all Apple facilities, including commute and renewable energy programs, and do everything we can to ensure the health and safety of all Apple personnel, facilities, and customers in our facilities around the world!

**Description**

The Facilities Manager should have proven experience in facilities management with a demonstrated focus in operating buildings as outstanding retail spaces, delivering high quality results at the best value. The is role will be responsible for the facilities services for Apple retail stores in the AMR West region, including the following:

- Proactively engage and support Retail stores in region at all times, be in service to the store needs, and visit the stores for comprehensive service reviews a minimum of twice a month and for oversight of all major work.

- Perform routinely scheduled, structured site visits to each of the assigned store locations twice a month to identify and document all stores experience issues in close communication and partnership with store, market, and global retail support leadership.

- Collaborate with the vendors and suppliers to ensure successful delivery of contracted maintenance services to store needs. Lead facilities support employees and contractors to deliver operations services in a timely and cost-effective manner and will coordinate response to emergency situations that may impact operations.

Drive functional and operational excellence of all projects and programs by providing - consistent and prescript feedback to all cross functional teams including real estate, design, innovation, standards, merchandising, direct sourcing, security, IS&T, etc.

- Significant expertise and experience with the upkeep and function of buildings, building systems (electrical, mechanical, plumbing), machinery, landscape, and quality improvement projects.

- Responsible for Opex and Capex budget creation, management through Service Channel and other tools, as well as forecasts for the respective Geo.

- Oversight of commissioning agents and contractors to support store acceptance and turn over of various projects and programs.

- Direct management of key vendors through WO management system, weekly check ins, and constant evaluation through store tours and fiscal performance.

- Engagement of general contractors, consultants, vendors, and maintenance service providers including competitive bidding and assistance in negotiation including SOWs, CPSAs, and project specific contracts.

**Minimum Qualifications**

+ 7+ years of construction/facilities management experience with a demonstrated focus in delivering and/or maintaining outstanding retail stores, workplaces, and/or critical environments.

+ Proven ability to collaborate with internal and external stakeholders to create comprehensive Preventative Maintenance plans and tools to monitor them closely.

+ Expertise in the planning, scheduling, budgeting, resourcing, and executing of all technical services required to maintain and improve buildings. This includes mechanical, electrical, plumbing, controls, fire-alarm, janitorial, landscaping, flooring, lighting, furniture, warehousing, pest control, interior plants, and call-center services.

**Preferred Qualifications**

+ Ability to balance the trade-offs between operational risk and investment, constantly seeking the highest quality and design at the best value.

+ Proven communication and supervisory skills, including experience working with various levels of an organization and ability to handle customer service issues involving employees in a professional and positive manner.

+ Ability to diagnose, handle and resolve maintenance issues quickly and efficiently, including experience prioritizing and assigning repairs.

+ Experience building and maintaining relationships with facility operation teams, utility companies, government agencies, architectural & design firms, and general contracting firms.

+ Must be centrally located to major hub of retail stores to survey and support maintenance at each assigned store minimally twice a month.

+ Bachelor’s Engineering degree in Mechanical, Electrical, Industrial, or Construction Management preferred.

**Pay & Benefits**

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $107,300 and $161,300, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation.Learn more about Apple Benefits. (https://www.apple.com/careers/us/benefits.html)

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) .

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) .

Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation.

Apple participates in the E-Verify program in certain locations as required by law.Learn more about the E-Verify program (https://www.apple.com/jobs/pdf/EverifyPosterEnglish.pdf) .

Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Reasonable Accommodation and Drug Free Workplace policy Learn more .

Apple is a drug-free workplace. Reasonable Accommodation and Drug Free Workplace policy Learn more .

Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. If you’re applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines applicable in your area.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.