Retail Experience Specialist: Customer Service & Merchandising

Dollar General; Houston (TX); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Health insurance options

401(k) savings plan

Paid sick leave

Vacation and parental leave

Employee discounts

Job summary

Dollar General seeks a Team Member to be a friendly, helpful point of contact for customers. You will stock, merchandise displays, ring up sales, and maintain a clean, safe store.

Responsibilities include operating registers, assisting at self-checkout, rotating stock per planograms, and following SOPs. The role offers physical work, fast pace and opportunities to grow within a nationwide retailer. This is a full-time role in Houston with competitive benefits and career growth opportunities.

Qualifications

• Ability to read and interpret documents such as diagrams, safety rules, operating and maintenance instructions, and procedures manuals.
• Effective interpersonal and oral communication skills.
• Ability to read and follow planogram and merchandise presentation guides.
• Knowledge of basic cash handling procedures.
• Basic mathematical skills.
• Ability to perform cash register functions.
• Ability to stock and display merchandise.

Responsibilities

• Provide superior customer service to exceed the customer's expectations.
• Maintain a safe, clean and well-organized store environment that delights our customers.
• Assist in merchandising the store in a manner that is appealing to customers and retains customer excitement to shop at popshelf .
• With the assistance of Company merchandising guidelines, rotate product to create eye-catching displays to drive sales.
• Complete daily and weekly cleaning responsibilities to provide a superior customer shopping experience.
• Condense and reset displayed merchandise and conduct daily recovery to provide a clutter free customer shopping experience.
• Follow company policies and procedures as outlined in the Standard Operating Procedures manual and Employee Handbook.
• Operate cash register(s) and scanner to itemize and total customer's purchase, collect payment from customers and make change, bag merchandise, and assist customers with merchandise as necessary.
• Assist customers in self-checkout process at multiple register terminals simultaneously.
• Follow company merchandise processes; unpack, stock, restock, and rotate merchandise on shelves and build merchandise displays.
• Clean the store, take out trash, dust and mop store floors, clean restroom and receiving room, and help set up sidewalk displays.

Skills

Customer service

Product knowledge

Planogram

Cash handling

Basic math

Cash register

Stocking

Interpersonal skills

Education

High school diploma or equivalent

Tools

Scanner

Job description

Dollar General seeks a Team Member to be a friendly, helpful point of contact for customers. You will stock, merchandise displays, ring up sales, and maintain a clean, safe store.

Responsibilities include operating registers, assisting at self-checkout, rotating stock per planograms, and following SOPs. The role offers physical work, fast pace and opportunities to grow within a nationwide retailer. This is a full-time role in Houston with competitive benefits and career growth opportunities.