Retail Experience Specialist

Automated Media Inc.; Town of Texas (WI); On-site; USD 55,000 - 75,000; Full time

Job summary

A dynamic media firm is seeking a Retail Experience Specialist to enhance wheel and accessory sales at dealerships across specific Metro Market areas. This role requires developing strategies, providing in-dealership training, and maintaining relationships while ensuring customer satisfaction. Ideal candidates have a Bachelor's degree, 3+ years in sales, and a strong understanding of industry trends. This position involves extensive travel, approximately 90%, to support dealers effectively.

Qualifications

• Minimum 3 years of experience in sales, preferably within the automotive or wheel and accessory industry.
• Strong understanding of wheel and accessory products, services, and market trends.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.

Responsibilities

• Develop and implement effective business strategies for identified dealers.
• Provide in-person training and support to dealerships.
• Equip dealerships with selling tools based on best practices.
• Collaborate with dealerships to improve service drive processes.

Skills

Critical Thinking

Diagnostic Skills

Industry/Product Knowledge

Trusted Advisor

Education

Bachelor’s degree or equivalent work experience

Tools

Microsoft Office Suite

data analysis tools

Job description

The Retail Experience Specialist (RES) will play a pivotal role in enhancing the wheel and accessory sales capabilities of dealerships. The primary focus of this position is to educate, train, and support dealerships in understanding the importance and benefits of selling wheels and accessories, qualifying customers effectively, and delivering an exceptional customer experience. The RES is responsible for specific Metro Market areas, requiring travel within those regions and periodic travel to headquarters for training and planning.

As a Retail Experience Specialist, your essential job functions will include the following:

• Develop and implement effective business strategies for identified Metro Market Dealers to drive wheel and accessory sales and customer satisfaction.
• Establish and maintain growth with identified Metro Market Dealers through ongoing support and engagement.
• Foster and maintain positive relationships with key business partners for the identified Metro Market Dealers, including wheel and accessory suppliers and business centers.
• Provide in-person training and support to identified Metro Market Dealers, with a focus on wheel and accessory sales.
• Dedicate 80% of scheduled time to in-dealership support and training.
• Equip dealerships with selling tools based on best practices and current program initiatives.
• Assist dealerships with Point-of-Sale displays to enhance wheel and accessory visibility.
• Provide weekly status updates to Dealer Development Consultants (DDC) Assoc. Director of Field S and Program Management
• Collaborate with dealerships to improve and support Service Drive processes and Best Practices.
• Collaborate with DDC on program promotions and engage dealerships to maximize participation.
• Submit AMI expenses on a weekly basis.
• Document all program interactions and dealer comments for effective tracking and reporting.
• Other Duties as Assigned

Position Requirements

• Bachelor’s degree or equivalent work experience
• Minimum 3 years of experience in sales, preferably within the automotive or wheel and accessory industry, or equivalent experience in related environment
• Strong understanding of wheel and accessory products, services, and market trends.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Travel within Metro Market areas and occasionally to headquarters up to 90% travel.
• Proficiency in Microsoft Office Suite and data analysis tools.
• Valid driver's license in good standing and reliable transportation.

• Critical Thinking
• Diagnostic Skills
• Industry/Product Knowledge
• Trusted Advisor

Physical Requirements

• Standing for long periods of time
• Extensive driving and traveling to customer accounts (up to 80%)