Retail Experience Specialist

R551US The Finish Line, Inc.; Normal (IL); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Employee discounts

Retirement plans

Job summary

The Finish Line, Inc. is looking for a Store Associate to assist with daily operations and deliver exceptional customer experiences in our retail environment. You will help drive sales, manage merchandise, and collaborate with teammates to maintain high standards across the store.

This role supports inventory, visual merchandising, checkout processes, and customer service, with a focus on satisfaction and brand representation in a fast-paced, dynamic setting.

Qualifications

• Experience in retail or similar role, with a track record of achieving sales targets.
• Customer-Centric: A passion for delivering outstanding customer service and creating memorable shopping experiences.
• Communication & Collaboration: Strong interpersonal and communication skills. Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Flexibility: Willingness to work flexible hours, including weekends and holidays, as needed.
• Proficiency in reading, writing, and basic math in English to handle business tasks and understand sales reports.

Responsibilities

• Customer Experience: Create an exceptional shopping experience by addressing customer needs, resolving issues, and ensuring high standards of customer service.
• Sales & Performance: Drive store sales and profitability through effective merchandise management, promotional strategies, and achieving sales targets.
• Operational Excellence: Take part in daily operations including inventory management, visual merchandising, shipment workflow, order fulfillment and store maintenance. Ensure compliance with company policies, procedures, and health & safety regulations.
• Team Collaboration: Work collaboratively with team members to achieve store sales and operational goals. Adhere to store policies and procedures, including health and safety regulations. Additional duties and projects as required.

Skills

Customer experience

Sales targets

Merchandise management

Team collaboration

Tools

POS systems

Job description

The Finish Line, Inc. is looking for a Store Associate to assist with daily operations and deliver exceptional customer experiences in our retail environment. You will help drive sales, manage merchandise, and collaborate with teammates to maintain high standards across the store.

This role supports inventory, visual merchandising, checkout processes, and customer service, with a focus on satisfaction and brand representation in a fast-paced, dynamic setting.