Retail Experience Pro - Customer Service & Store Ops

Belk; Columbia (SC); Sur place; USD 24 000 - 32 000; Plein temps

Résumé du poste

Belk is hiring for Full-time, Part-time and Flex positions across Sales, Support, Fragrances, Store Fulfillment, and more. Join a team that values you and offers opportunities across various departments.

Positions emphasize customer service excellence, personal initiative, and a welcoming store environment. Customers are engaged with personalized service, transactions are processed accurately, and store operations run smoothly daily.

Qualifications

• Dedication to customer service and a drive to achieve store objectives.
• Ability to take ownership of assigned tasks and contribute to store success.
• Communicate with excellence.
• Comfortable with technology, including smart phones, tablet computers and Windows-based operating systems.
• Available to work a flexible schedule including nights, weekends, and holidays.

Responsabilités

• Greet, engage, and assist customers warmly, creating a welcoming environment and providing personalized service.
• Process transactions accurately and efficiently, handling inquiries, returns, and concerns.
• Support store operations by assisting with tasks such as store fulfillment, curbside pickup, pricing, and merchandising.
• Maintain visually appealing selling areas, signage, fitting rooms, and cleanliness through daily recovery and stock replenishment.
• Leverage training tools and embrace feedback to strengthen performance and stay informed on products and promotions.
• Contribute to a positive store culture by building connections with teammates and sharing knowledge.
• Follow asset protection procedures, safety guidelines, and security protocols to minimize risk.
• Stay informed of store events to deliver accurate information to customers.

Connaissances

Customer service

Ownership mindset

Communication skills

Tech-savvy

Flexibility

Team collaboration

Retail knowledge

Formation

High school diploma or equivalent

Outils

Windows OS

Description du poste

Belk is hiring for Full-time, Part-time and Flex positions across Sales, Support, Fragrances, Store Fulfillment, and more. Join a team that values you and offers opportunities across various departments.

Positions emphasize customer service excellence, personal initiative, and a welcoming store environment. Customers are engaged with personalized service, transactions are processed accurately, and store operations run smoothly daily.