Retail Experience Manager

Justpots-LL; Carrollton (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Just Pots is seeking an experienced, customer-focused leader to launch and manage our Carrollton location, overseeing daily operations, sales growth, and team development for both retail and wholesale channels.

You will build relationships, drive merchandising and inventory controls, and partner with leadership on marketing initiatives while delivering exceptional customer experiences in a fast-paced environment.

Qualifications

• Minimum 5 years in retail, wholesale, sales, operations, or business management.
• Proven success leading teams and achieving sales goals.
• Strong customer service, communication, and relationship-building skills.
• Experience managing inventory, merchandising, and daily operations.
• Experience developing customer accounts and long-term relationships.
• Proficient in data analysis and business decisions.

Responsibilities

• Lead the day-to-day operations of the Carrollton location.
• Drive growth across retail and wholesale sales channels.
• Build and maintain customer relationships that drive loyalty, repeat business, referrals, and long-term growth.
• Identify opportunities to grow wholesale accounts and partnerships.
• Recruit, train, coach, and develop team members to achieve sales and service goals.
• Create a positive, customer-focused culture that promotes accountability, teamwork, and performance.
• Resolve customer concerns and ensure an exceptional customer experience.
• Monitor sales performance and implement strategies to improve profitability and operational effectiveness.
• Oversee merchandising, product presentation, and overall showroom appearance.
• Manage inventory levels, product availability, receiving, transfers, and special orders.
• Ensure accurate cash handling, customer billing, and required documentation.
• Maintain a safe, organized, and visually appealing store, yard, and outdoor display areas.
• Collaborate with leadership on marketing initiatives, promotions, and business development opportunities.
• Stay informed of market trends, customer needs, and competitive activity.

Skills

Retail leadership

Sales leadership

Customer service

Inventory management

Team development

Merchandising

Operations

Bilingual

Tools

Microsoft Office

Job description

Help Launch and Grow Our New Carrollton Location

Just Pots is a leading retailer and wholesaler of high-quality pottery, planters, and water fountain features. We are passionate about helping customers create beautiful indoor and outdoor spaces while delivering an exceptional customer experience.

We are seeking an experienced, customer-focused leader to oversee our new Carrollton location. This position is responsible for growing both retail and wholesale business while leading daily operations, developing employees, and delivering an exceptional customer experience.

This is a hands‑on management role responsible for sales growth, customer engagement, team leadership, merchandising, inventory management, and daily business operations. If you thrive in a fast‑paced environment and enjoy building relationships, developing teams, and growing a business, we’d love to hear from you.

What You'll Do

• Lead the day-to-day operations of the Carrollton location.
• Drive growth across both retail and wholesale sales channels.
• Build and maintain strong customer relationships that drive loyalty, repeat business, referrals, and long-term growth.
• Identify opportunities to grow wholesale accounts and commercial partnerships.
• Recruit, train, coach, and develop team members to achieve sales and service goals.
• Create a positive, customer-focused culture that promotes accountability, teamwork, and performance.
• Resolve customer concerns and ensure an exceptional customer experience.
• Monitor sales performance and implement strategies to improve profitability and operational effectiveness.
• Oversee merchandising, product presentation, and overall showroom appearance.
• Manage inventory levels, product availability, receiving, transfers, and special orders.
• Ensure accurate cash handling, customer billing, and required documentation.
• Maintain a safe, organized, and visually appealing store, yard, and outdoor display areas.
• Collaborate with leadership on marketing initiatives, promotions, and business development opportunities.
• Stay informed of market trends, customer needs, and competitive activity.

What We're Looking For

• Minimum of 5 years of retail, wholesale, sales, operations, or business management experience.
• Proven success leading teams and achieving sales goals.
• Strong customer service, communication, and relationship-building skills.
• Experience managing inventory, merchandising, and daily business operations.
• Experience developing customer accounts and long-term business relationships.
• Ability to analyze business performance and make sound business decisions.
• Strong organizational, leadership, and problem-solving abilities.
• Proficiency with Microsoft Office and business management systems.
• Experience in home and garden, outdoor living, landscaping, building materials, retail, design, or related industries is preferred.
• Bilingual English/Spanish is a plus.

Physical Requirements

• Ability to work both indoors and outdoors in varying weather conditions.
• Ability to stand, walk, bend, and move throughout the workday.
• Ability to frequently lift, move, push, or pull products weighing up to 75 pounds

Initial training will be conducted at our San Antonio location and will require travel during the onboarding period.