Retail Experience Leader | Flexible Schedule

Best Buy; Madison (WI); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Job summary

Best Buy in Madison, WI is seeking a Retail Experience Supervisor to lead a team, enhance customer experiences and develop staff. You’ll translate goals into daily coaching and store-level action.

You will drive local customer and employee insights, monitor performance, and collaborate with store leaders to drive growth or course-correct as needed.

The role requires at least one year of leadership or six months as a Best Buy shift lead, with flexibility to work holidays, nights, and weekends.

Qualifications

• 1 year of leadership experience or 6 months of experience as a Best Buy shift lead.
• Previous experience in sales, customer service or related fields.
• Ability to work successfully as part of a team.
• Ability to work a flexible schedule, including holidays, nights and weekends.

Responsibilities

• Maintain positive customer and employee experiences.
• Drive localized customer and employee insights and share trend with other store leaders.
• Provide positive experiences, skill development and performance management.
• Lead efforts to maximize positive results or course-correct when needed.
• Lead a team to achieve store performance against company goals.

Skills

Leadership

Customer service

Sales

Teamwork

Job description

Best Buy in Madison, WI is seeking a Retail Experience Supervisor to lead a team, enhance customer experiences and develop staff. You’ll translate goals into daily coaching and store-level action.

You will drive local customer and employee insights, monitor performance, and collaborate with store leaders to drive growth or course-correct as needed.

The role requires at least one year of leadership or six months as a Best Buy shift lead, with flexibility to work holidays, nights, and weekends.