Retail Experience Lead — Customer Experience & Growth

JD Sports Fashion; South Portland (ME); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

401K plan

Employee discounts

Career growth opportunities

Job summary

The Finish Line, Inc. invites applications for an Associate to assist with daily store operations and deliver outstanding customer experiences. You will help shape the store's success and contribute to growth, joining a dynamic retail team in a fast-paced environment.

Responsibilities include driving sales, managing inventory, and upholding high service standards. Flexible hours and weekend availability are required to support store needs.

Qualifications

• Experience in retail or similar role is preferred.
• Clear spoken English to effectively communicate with customers.
• Reading, writing, and basic math in English to handle business tasks and sales reports.
• Willingness to work flexible hours, including weekends and holidays, as needed.

Responsibilities

• Customer Experience: Create an exceptional shopping experience by addressing customer needs, resolving issues, and ensuring high standards of customer service.
• Sales & Performance: Drive store sales and profitability through effective merchandise management, promotional strategies, and achieving sales targets.
• Operational Excellence: Take part in daily operations including inventory management, visual merchandising, shipment workflow, order fulfillment and store maintenance. Ensure compliance with company policies, procedures, and health & safety regulations.
• Team Collaboration: Work collaboratively with team members to achieve store sales and operational goals. Adhere to store policies and procedures, including health and safety regulations.
• Additional duties and projects as required.

Skills

Customer service

English fluency

POS systems

Retail experience

Flexible hours

Tools

POS systems

Job description

The Finish Line, Inc. invites applications for an Associate to assist with daily store operations and deliver outstanding customer experiences. You will help shape the store's success and contribute to growth, joining a dynamic retail team in a fast-paced environment.

Responsibilities include driving sales, managing inventory, and upholding high service standards. Flexible hours and weekend availability are required to support store needs.